Plugin Support
KJ
(@kjvextras)
Hi @ben72
It really bums us out that we can not help but, I was able to get you this one time link to get to support – They may be able to answer your questions about legacy accounts and perhaps offer more insight and troubleshooting
https://admin.mailchimp.com/support?tk=a50aa6ac99facc076070134ef5d72512
@khungate After a bit of back and forth with Mailchimp we found out that the issue was due to settings in the plugin!
I had “Cart tracking preferences” set to “Disable cart tracking” and “Sync new non-subscribed contacts” was not checked. To me it’s not intuitive that e-commerce data and attribution does not work if something like cart tracking is not enabled. And I guess it’s not for you either as you did not think of this when I opened this ticket a month ago.
My questions are now.
- Shouldn’t it be enough to have “Cart tracking preferences” set to “Only track carts for subscribed contacts” and “Sync new non-subscribed contacts” unchecked if I don’t care about Abandoned Cart automations?
- Is it safe to do a “Data resync”? Will that attribute the missed orders (while this option was off) to the respective subscribers in Mailchimp?
- If I re-sync, is there no risk I will get old subscribers that since unsubscribed? That’s what happened last time I re-synced a year ago, has this behavior been fixed or how can it be avoided? See my previous issue with this here: https://wordpress.org/support/topic/lotst-of-new-subscribers-after-re-sync/
I would like to re-sync to get the order data into Mailchimp, but not touch the status of any subscribers.
Thanks!
Hi @ben72, thanks for your patience.
From the plugin’s logs, we can confirm that orders are being submitted successfully when they’re placed. That said, revenue attribution is handled entirely within Mailchimp and isn’t something the plugin controls or displays.
Let us know if there’s anything else we can help with on the plugin side!
