Order confirmation email

  • Resolved visureclic

    (@visureclic)


    4 months ago

    Hi,

    I’ve set the order confirmation to be sent to the orders@gmail.com inbox in the Woocommerce-Mail section.

    The Wpmail SMTP plugin is set to the general@gmail.com inbox.

    I don’t understand why the order confirmation email goes to both orders@gmail.com and general@gmail.com. I also don’t understand why I receive two order confirmation emails: one to me as “New Order” and a copy of the one sent to the customer as “Order in Process.”

    Thanks

    Giusy P.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    4 months ago

    Hi there,

    Thank you for sharing the details and for explaining your concern. I completely understand why this might be confusing.

    First, please go to WooCommerce → Settings → Emails and make sure that the order confirmation email is set to only orders@gmail.com. This will ensure it is sent to the intended inbox only.

    If you have already set only one email address for order confirmation, for testing purposes, try deactivating the WP Mail SMTP plugin and see if you still receive the email on both addresses. This will help determine if the SMTP plugin is affecting email delivery.

    Regarding the two emails you’re receiving: by default, when an order is placed and payment is completed, the order status is set to Processing. WooCommerce then sends:

    1. One email to the customer indicating that their order is being processed.
    2. One email to the store owner notifying about a new order.

    If you want to disable the Order Processing email to the customer, you can go to WooCommerce → Settings → Emails, click on Manage next to the Processing email, and disable it.

    This should help streamline which emails are being sent.

    esotericbookshop

    (@esotericbookshop)

    3 months, 4 weeks ago

    I have a similar query except that I no longer get any email notification of orders. I’ve checked the settings and my correct email address is showing as active. I’ve noticed that everytime there is an update I seem to lose a function.

    Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    3 months, 4 weeks ago

    Hi @esotericbookshop,

    Thanks so much for jumping in and sharing your concern. To make sure we can give your issue the attention it deserves, and to keep each thread focused on a single topic, could you please open a new support topic with the details of what you’re experiencing?

    Once you do, we’ll be happy to take a closer look and help you get things sorted.

    Plugin Support Ejay F – a11n

    (@ejayfernandes)

    3 months, 1 week ago

    Hi @visureclic,

    I hope you are doing well. Since we have not heard back, I will close this for now. Please do not hesitate to reach out again if you need help later.

    If you are enjoying WooCommerce or found our support helpful, we would appreciate a quick review here: https://wordpress.org/support/plugin/woocommerce/reviews/#new-post

    esotericbookshop

    (@esotericbookshop)

    3 months, 1 week ago

    Thanks for the help. Just for general info, I discovered that the problem is that I’m using an email address (Optusnet) that’s not part of my website and the DMARC settings of Optusnet are rejecting the emails my website is generating. Thanks for the help it enabled me to find the cause and solution. Happy New Year …

    David …

    Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    3 months, 1 week ago

    Hi @esotericbookshop,

    Thank you so much for chiming in and sharing your update on the cause and solution regarding the emails being rejected due to the Optusnet DMARC settings. It’s great to hear that you were able to identify that using an email address not associated with your website was the root cause. Sharing these insights here is really helpful for the community in case anyone else encounters a similar issue.

    If you ever want to ensure smooth email delivery moving forward, you might consider using an email address that matches your website domain, or setting up an SMTP service or transactional email provider like WooCommerce’s recommended Mailgun or SendGrid integrations. These can help manage email authentication and improve deliverability.

    Happy New Year to you as well! If you have any other questions or need further assistance, we’re here to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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