Hi @kenseit,
Thanks for contacting us.
I understand the issue that you are facing right now. Could you please share the name of the plugin which is conflicted with ShopEngine? I will check the plugin in our development environment and let you know the update as soon as possible.
Looking forward to your response.
Regards,
Amir
Hi @ahmedamir,
The plugin is called WooCommerce Simple Auction.
As this plugin has a part notifies my customers on the single product/ auction page if their auction bid was successful or shows other notification.
https://wpgenie.org/woocommerce-simple-auctions/documentation/#installation
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This reply was modified 3 years, 7 months ago by
kenseit.
Hello @kenseit ,
I hope you’re doing fine and am very sorry for the delay in getting back to you.
Thanks for sharing the Plugin. I have configured the plugin by following the documentation in my development environment but couldn’t be able to get the Notification you’re talking about. I have also tried disabling the ShopEngine Plugin but the Notification doesn’t seem to be appearing.
Can you please share the steps to reproduce the issue? If you can make a video about the configurations you’ve made in that plugin and share that video with us, that’ll be very helpful in reproducing the issue.
I will check everything properly and will get back to you with an update as soon as possible.
Looking forward to your response.
Best Regards,
Prosenjit
Hi there,
I’ve included a link of the screen recording.
My site requires users to be login before they could bid on and auction. If there are not login the top part would show a error notification that prompt users to login.
After activating ShopEngine the notification does not show.
https://drive.google.com/file/d/1j2YdeIGug34s1powFvyz8T2QQgL7lIVm/view?usp=sharing
Hi @kenseit,
Hope you are doing fine. We have successfully reproduced the issue at our end and send the issue to the dev team for further checking. Please wait and I will get back to you with an update as soon as I have more information. Till then stay tuned.
Regards,
Amir
Hello @kenseit ,
I’m delighted to inform you that the issue with the WooCommerce Notification is fixed in our development environment. We’re preparing an update and will add the solution for this issue to the update. After installing the update, hopefully, the issue will be resolved.
For now, I’m marking this thread as resolved. If you need any further assistance, never hesitate to create a new thread, we will be happy to assist you.
Best Regards,
Prosenjit
