Not working and refuse to refund

  • ahbdigital

    (@ahbdigital)


    5 years ago

    I purchased the expensive pro version of this and it did not solve the issue and broke my site.

    I bought with confidence because it says on their site :
    “Guaranteed 100% WordPress Malware Removal. Without breaking your website.”
    and
    “Get 3X your money back if we cannot remove your malware.”

    I have contacted them many times and they refuse to refund my money. It says get 3x your money back but you will not even get it back 1x time
    I also asked them to close my account and delete my credit card informations which the also refuse to do.

    • This topic was modified 5 years ago by ahbdigital.
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  • Plugin Support amanbv

    (@amanbv)

    5 years ago

    Hey!

    Thank you for your review.

    As we had mentioned in our email thread, we had cleaned all the malware from your website & removed all the redirection that was occurring.

    The website was broken because of the changes that you had done to the website via FTP. This detail was mentioned & conveyed by you on the email thread. You had also mentioned that because we were not able to recover the data & make the website look like before, you’re requesting a refund.

    But unfortunately, we have no control over plugin & theme data that is on the website which was lost because of the malware attack. At best, we can assist you with cleaning the site which our team has.

    We cannot process a refund because our refund policy clearly states that a refund can be processed only if we are unable to clean the website. But in this case, we did clean all the malware from the site.

    We have already conveyed all of this information to you along with cleanup details via our email thread & would request you to change the review as it does not state the correct facts in this situation.

    Thank you,
    Aman Kedia

Viewing 1 replies (of 1 total)

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