Not sending admin emails

  • Resolved gb24

    (@gb24)


    3 years, 9 months ago

    v2.21.4

    Admin email notifications for donations seem to have stopped working recently. Admin donation notification emails are enabled under Settings > Emails > Admin Emails. And I can successfully send a test admin email notification from that page.

    Checking our email log it appears the admin email notifications are not being generated at all. We see in the log the donor notification emails, and the test admin notification emails.

    This may have started when we migrated our website from another host.

    Any ideas for debugging?

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    3 years, 9 months ago

    Hi, @gb24.

    ​Glad you reached out. I can help you with that.

    Most likely this has something to do with the migration to another host, yes.

    Email troubles are often hard to diagnose, so we wrote this article to try and help:
    https://givewp.com/documentation/core/settings/emails/troubleshooting-common-email-problems/

    The short version is that you need to confirm WordPress is sending them, and then figure out why they aren’t being delivered.

    Most of our users who walk through those steps are able to resolve email issues.

    I’d recommend following all the steps there to see if it resolves things. If those steps don’t help, I’m more than happy to hop back in and try to diagnose things with you.

    Looking forward to helping you get to the bottom of this!

    Thread Starter gb24

    (@gb24)

    3 years, 9 months ago

    Thank you, @matheusfd.

    I’ll go throught the article for debugging and try to update this post with what I find. Everything else is working fine.

    Thread Starter gb24

    (@gb24)

    3 years, 9 months ago

    I’m using WP SMTP. After I switched from the PHP Mailer to Google / Gmail, the admin notification email went out to only the first of the four email recipients. The other three recipient notification emails were not sent.

    I suspect the second email address format may have caused a problem. It contains a period (“.”) before the “@” domain part. My email logging program complains about:

    @UNKNOWN, UNEXPECTED_DATA_AFTER_ADDRESS@".SYNTAX-ERROR."

    Here is an example of the admin email recipient list:

    abc@example.com
    def.ghi@example.com
    jkl@example.com
    mno@example.com

    Does GiveWP correctly handle a period (“.”) in email addresses before the “@” domain part?

Viewing 3 replies - 1 through 3 (of 3 total)

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