No Support

  • detechguy

    (@detechguy)


    2 years, 9 months ago

    Sadly I have tried multiple times over the past 2 weeks to get support. I have ticket numbers from their automated system, but there has been no response from support at all.

Viewing 3 replies - 1 through 3 (of 3 total)
  • brandonco

    (@brandonco)

    2 years, 9 months ago

    Hi @detechguy ,

    We’re deeply troubled to hear that you haven’t received any communication in regards to your support ticket. Are you positive that your contact information is correct? If you would like we can answer any question you have here in the WordPress Support forums and transfer you as a priority contact over to our premium forum if need be.

    Thank you and we apologize for your inconvenience.

    Thread Starter detechguy

    (@detechguy)

    2 years, 9 months ago

    “Thank you for reaching out! This is confirmation that we have received your request, and a member of our customer support team will get back to you as soon as possible. Please reference this ticket # 32575 when referencing this request.” dated 7-10-2023

    brandonco

    (@brandonco)

    2 years, 9 months ago

    Thank you @detechguy,

    I researched your ticket, it looks like a refund request that was answered. Your refund should be processing now. I do apologize for the confusion.

Viewing 3 replies - 1 through 3 (of 3 total)

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