No option to remove daily mail report

  • Resolved phloo

    (@phloo)


    9 months ago

    I get the Daily security report which I have never activated or subscribed to.
    When I log into the Dasboard at Cleantalk, there is not even a site listed and if I want to add the site I get the mail report from, it says I have to buy a licence.

    What is this and how can I cancel this report. Its annoying.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support katereji

    (@katereji)

    9 months ago

    Hello @phloo

    Please contact us via our private Ticket System: https://cleantalk.org/my/support/open.
    WordPess.org Support Forum is for plugins only, not the service.

    Thread Starter phloo

    (@phloo)

    9 months ago

    Hello, I am talking about the plugin.
    I dont see any option in the plugin to disable the notification sent by the plugin
    (its not coming from your service!)

    Plugin Support katereji

    (@katereji)

    9 months ago

    Thank you @phloo

    Could you please tell us your website URL so I can find it in our database and check the plugin settings? We would also like to see a screenshot of the report to understand what kind of report it is. Could you please provide us with it?

    Thread Starter phloo

    (@phloo)

    9 months ago

    Sure, here is the screenshot of the report, including the domain.

    Plugin Support katereji

    (@katereji)

    9 months ago

    Thank you!

    You can disable the Daily Security reports here: https://cleantalk.org/my/profile#mailing_lists

    I have checked and I don’t see any signs of an activated Security plugin on your website. If it’s installed, activated, but not being used, please remove it. Also, check that the website isn’t added to your Security dashboard: https://cleantalk.org/my/?cp_mode=security.

    Thread Starter phloo

    (@phloo)

    9 months ago

    Thanks. Unchecked the mailing info and deleted the installed plugin.

    Plugin Support katereji

    (@katereji)

    9 months ago

    Thank you for the update. Please let us know is you need further assistance.

Viewing 7 replies - 1 through 7 (of 7 total)

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