No email received

  • Resolved Laurent OneChai

    (@lolobu)


    4 years, 4 months ago

    Hello,
    The plugin detects properly the files added, modified or deleted in the admin, but I never receive any email notification about this.
    I’ve checked the option to receive an email even if there aren’t any modification detected, but it doesn’t make any difference.
    I’ve setup the plugin for a daily analysis. I can see in the cron scheduler that the event wfcm_monitor_file_changes is present and expected to trig at the appropriate time and it does.
    I can see all the requests made by the plugin in my apache log file and they all end up with a 200 status so they succeed.
    The test email is send without any issue, so that’s not an email delivery issue.
    I’ve also tried to enable the debug log but the file is always empty. No error found either in the debug.log file while enabling WP_DEBUG and WP_DEBUG_LOG
    So I’m a bit stuck without any idea on what to investigate to figure out what’s causing this issue.
    Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author robertabela

    (@robert681)

    4 years, 4 months ago

    Hello @lolobu

    Thank you very much for using our plugin.

    I am sorry to read about your issue. Even though the test email is sent successfully, can you please install the [Email log plugin](https://wordpress.org/plugins/email-log/) and confirm if there is a log of an email or not after a scan?

    Looking forward to hearing from you.

    Thread Starter Laurent OneChai

    (@lolobu)

    4 years, 4 months ago

    I’ve just tried with the Email log plugin and there is no email logged after the scan.

    Plugin Author robertabela

    (@robert681)

    4 years, 4 months ago

    I’m sorry to hear that @lolobu

    Can you please send us the system information at support@wpwhitesecurity.com? Please also refer to this ticket in your email.

    You can download the system information file from the System Info tab in the Help & About Us section in the plugin.

    Looking forward to hearing from you and solving this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

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