Need support

  • Resolved gilliancheah

    (@gilliancheah)


    5 years, 11 months ago

    Hi Adnan,

    I’m running WordPress 5.4.1 and I’ve downloaded your great plugin but I didn’t manage to get it work so far.

    0. Installed and activated the plugin
    1. Created team members
    2. Generated the shortcode
    3. Paste the shortcode but nothing shows up

    Please help to advise if I have done anything wrong.

    Regards,
    Gillian

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Hi @gilliancheah,

    Thanks for using the Team Master.

    You just need to create and attach a role with the team members then surely it will work.

    See the screencast: https://www.screencast.com/t/2n6nBxXIK

    Please do let us know if you have any questions?

    Regards,
    Team Master

    • This reply was modified 5 years, 11 months ago by Adnan Moqsood.
    Thread Starter gilliancheah

    (@gilliancheah)

    5 years, 11 months ago

    Hi Adnan,

    Thanks for your replies.
    I encountered another issue.
    I had to remove the plugin as it was causing my main navigation menu to break into 2 layers.
    In addition, the main navigation menu on the mobile version did not work (couldn’t expand) when I tap on it when the plugin was activated.
    As soon as i removed the plugin, my website revert to the original state.
    Please help. I really want to use your plugin as it suits my website best.

    Thanks!

    Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Can you show me by activating the plugin on your website then I can provide you a solution after tracking the issue.

    Thread Starter gilliancheah

    (@gilliancheah)

    5 years, 11 months ago

    Hi Adnan,
    To minimise my website downtime, I hope we can coordinate and arrange a timing so that we can do the testing.
    FYI, I am from Singapore.
    Thanks!

    Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Hi @gilliancheah,

    Yes, we can coordinate and test the things between (4PM to 8PM) your time and then hopefully i can fix plugin conflict.

    Thanks

    Thread Starter gilliancheah

    (@gilliancheah)

    5 years, 11 months ago

    Hi Adnan,

    Thanks for that. Let’s do the test at 6.30pm Singapore time today.

    Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Sure, Please share the details when you are available then i will check the issue.

    Thanks.

    Thread Starter gilliancheah

    (@gilliancheah)

    5 years, 11 months ago

    Hi Adnan,

    I’ve activated the plugin and replicated the error.
    The main navigation menu is broken into two lines.
    The mobile version navigation is not working.

    Please help!

    Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Sure, Let me check.

    Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Hi @gilliancheah,

    I have checked the website and tracked the issue, actually we are using the bootstrap grid structure for Team Master, and your website is also using the bootstrap that’s why its causing some issues, you just need to override some styles in your theme style.css, then everything will work.

    I will update the Team Master plugin as well to deal with this issue.

    For now you need to contact UI engineer for fixing the styling issues.

    Regards,
    Team Master.

    Thread Starter gilliancheah

    (@gilliancheah)

    5 years, 11 months ago

    Hi Adnan,

    Sorry to ask this. What is UI Engineer?
    What should i tell the UI Engineer to resolve this?
    Thanks!

    Plugin Author Adnan Moqsood

    (@adnanmoqsood)

    5 years, 11 months ago

    Hi @gilliancheah ,

    You need to contact with the website developer or designer (UI Engineer), he will update the theme styles to resolve this issue.

    Thanks.

    Thread Starter gilliancheah

    (@gilliancheah)

    5 years, 11 months ago

    Hi Adnan,
    I don’t have a website developer or designer. How should I go about updating the theme styles?
    Thanks!

Viewing 13 replies - 1 through 13 (of 13 total)

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