Multisite 500 error

  • Resolved waldopepper

    (@waldopepper)


    6 years ago

    We have a main website and I managed to setup Network and Multisites (as subdomains) and it seems to be working OK to a point, it lets us create another site under the main one e.g. test1.website.com
    We created one subsite using the standard WordPress New Site feature and another test2.website.com using NS Cloner.
    I can see both listed via this menu:https://website.com/wp-admin/network/sites.php

    But when I browse to any part of the new subdomains (full site or WP backend) I get this message which I believe is a 500 error?

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    In the Domain’s DNS settings, there was already an ‘A’ record for *.website.com record. I read somewhere else that a * CNAME might also be necessary, or is that just if we want to use another full domain nme for each subdomain (we just want the normal test1.website.com address)?

    Also as I’m new to all this, could be a stupid question, but with each new subsite, is it installed in a new directory (to see the files in our hosts’s file explorer) or does it share the main WordPress install files somehow? Just wondering if each subsite has its own htaccess and I need to see what’s in there to see what’s causing this issue?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Yui

    (@fierevere)

    永子

    6 years ago

    multisite (network) installation using ONE engine install,
    ONE content folder
    ONE themes folder
    ONE plugins folder.

    It works by serving multiple sites from ONE WordPress installation.

    You use DNS management to point A/AAAA (or CNAME) records to same IP,
    your webserver needs to be set to handle requests to multiple FQDN (domain names or server names) as requests to ONE site. WordPress is doing the rest.
    Therefore, here is only one .htaccess file

    Make sure that error 500 is not caused by some weird .htaccess settings,
    double check, try to remove (rename) it temporarily
    Check server’s PHP error logs.

    ps: If you have created another site using NS cloner,
    both sites are stand-alone WP installs, and have nothing common with multisite or network WP installs

    • This reply was modified 6 years ago by Yui.
    Thread Starter waldopepper

    (@waldopepper)

    6 years ago

    Thanks for the quick answer and advice!

    I renamed .htacess and the main site is unaffected but the subdomains now show this error message
    Not Found
    The requested URL was not found on this server.

    Thanks, I didn’t realise the difference between Multisite and NS Cloner. What we are trying to do is have a template subdomain that we can quickly clone and create new subsites from (without having to apply all the same Pages/Themes/settings etc to each one, is this possible with the standard WP Multisite function?)

    Thread Starter waldopepper

    (@waldopepper)

    6 years ago

    Well the debug.log doesn’t add any new lines each time I browse to the subdomain URLS, but it does have a lot of warnings about themes and Woocommerce, maybe normal?

    The URLS are weird, maybe I should remove and re-install Woocommerce (maybe multisite messed with it or the URL structure?)
    /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-content/themes/flatsome/inc/woocommerce/structure-wc-category-page.php

    Anyways, it doesn’t feel as though these errors are related to accessing the subdomains

    
[20-Mar-2020 11:28:48 UTC] PHP Deprecated:  Function create_function() is deprecated in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-content/themes/flatsome/inc/woocommerce/structure-wc-category-page.php on line 17
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Cart::get_cart_url is <strong>deprecated</strong> since version 2.5! Use wc_get_cart_url instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Cart::get_cart_url is <strong>deprecated</strong> since version 2.5! Use wc_get_cart_url instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Product::get_gallery_attachment_ids is <strong>deprecated</strong> since version 3.0! Use WC_Product::get_gallery_image_ids instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  id was called <strong>incorrectly</strong>. Product properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/flatsome/page-blank.php'), the_content, apply_filters('the_content'), WP_Hook->apply_filters, flatsome_contentfix, do_shortcode, preg_replace_callback, do_shortcode_tag, ux_products, wc_get_template_part, load_template, require('/themes/flatsome/woocommerce/content-product.php'), do_action('flatsome_product_box_actions'), WP_Hook->do_action, WP_Hook->apply_filters, flatsome_lightbox_button, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.0.) in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4986
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Product::get_categories is <strong>deprecated</strong> since version 3.0! Use wc_get_product_category_list instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Product::get_gallery_attachment_ids is <strong>deprecated</strong> since version 3.0! Use WC_Product::get_gallery_image_ids instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  id was called <strong>incorrectly</strong>. Product properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/flatsome/page-blank.php'), the_content, apply_filters('the_content'), WP_Hook->apply_filters, flatsome_contentfix, do_shortcode, preg_replace_callback, do_shortcode_tag, ux_products, wc_get_template_part, load_template, require('/themes/flatsome/woocommerce/content-product.php'), do_action('flatsome_product_box_actions'), WP_Hook->do_action, WP_Hook->apply_filters, flatsome_lightbox_button, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.0.) in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4986
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Product::get_categories is <strong>deprecated</strong> since version 3.0! Use wc_get_product_category_list instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Product::get_gallery_attachment_ids is <strong>deprecated</strong> since version 3.0! Use WC_Product::get_gallery_image_ids instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648
[20-Mar-2020 11:28:50 UTC] PHP Notice:  id was called <strong>incorrectly</strong>. Product properties should not be accessed directly. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/flatsome/page-blank.php'), the_content, apply_filters('the_content'), WP_Hook->apply_filters, flatsome_contentfix, do_shortcode, preg_replace_callback, do_shortcode_tag, ux_products, wc_get_template_part, load_template, require('/themes/flatsome/woocommerce/content-product.php'), do_action('flatsome_product_box_actions'), WP_Hook->do_action, WP_Hook->apply_filters, flatsome_lightbox_button, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Please see <a href="https://wordpress.org/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.0.) in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4986
[20-Mar-2020 11:28:50 UTC] PHP Notice:  WC_Product::get_categories is <strong>deprecated</strong> since version 3.0! Use wc_get_product_category_list instead. in /customers/c/2/3/totallylocallyshop.org/httpd.www/wp-includes/functions.php on line 4648

    [truncated]

    • This reply was modified 6 years ago by Yui.
    • This reply was modified 6 years ago by Yui.
    Moderator Yui

    (@fierevere)

    永子

    6 years ago

    I renamed .htacess and the main site is unaffected but the subdomains now show this error message
    Not Found
    The requested URL was not found on this server.

    but you dont get error 500, your PHP error log does not show any Fatal’s (500)
    too. So error 500 is likely caused by some incorrect or unsupported htaccess directive.

    Please show us your .htaccess file (use CODE button for proper formatting)

    Thread Starter waldopepper

    (@waldopepper)

    6 years ago

    Ah OK, here’s our htaccess file:

    
# BEGIN WordPress
# The directives (lines) between <code>BEGIN WordPress</code> and <code>END WordPress</code> are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]

# add a trailing slash to /wp-admin
RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^(.*\.php)$ $1 [L]
RewriteRule . index.php [L]
</IfModule>

# END WordPress

# Wordfence WAF
<Files ".user.ini">
<IfModule mod_authz_core.c>
	Require all denied
</IfModule>
<IfModule !mod_authz_core.c>
	Order deny,allow
	Deny from all
</IfModule>
</Files>

# END Wordfence WAF
    Moderator Yui

    (@fierevere)

    永子

    6 years ago

    You have some unusual stuff in WordPress block of rules

    Try to reset .htaccess to default, you can do this (if file is writable by WP)
    by visiting Dashboard>Settings>Permalinks (no need to change anything) press Save Changes

    Thread Starter waldopepper

    (@waldopepper)

    6 years ago

    Hi, sorry for the trouble, I was also chatting with the Hosting provider and they are telling me that they don’t support WordPress Multisite at all! I was given a host to install this on and didn’t realise that not all support this 🙁

    Thanks for your help anyways, we’ll look for another provider that can help with this type of structure.

    Thread Starter waldopepper

    (@waldopepper)

    6 years ago

    Closing the topic as resolved, thanks for your time looking into this.

Viewing 8 replies - 1 through 8 (of 8 total)

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