Multiple selection fields means that form won’t submit

  • mhaslamTech

    (@mhaslamtech)


    4 years ago

    Hi,
    Having issues with the form in the link above.
    As it stands, when you click submit, you just get a spinning circle.

    However if I strip the form back to just the first section with purely text entry answers then it submits successfully and I receive an email correctly.

    The fact that this works, suggests that its not a plugin conflict etc although I have been through them one by one to rule them all out.

    Even if I create a brand new form (also tested on other websites that I manage), I have the same issue, the forms break whenever I add any kind of multiple selection field, be that dropdown or tick box etc.

    Any advice greatly appreciated as I’m going mad!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    4 years ago

    What other plugins and theme do you use on the site?

    Thread Starter mhaslamTech

    (@mhaslamtech)

    4 years ago

    Hi, thanks for the response. This website is using ‘Christmas Shop’ theme and the form still doesn’t work with all plugins deactivated. I also have issues with forms on other websites using different themes, the only consistent thing is the forms all work until I add a multiple option question.

    Another example of a form which doesn’t work is here: https://www.mhaslamtech.co.uk/contact/

    I have tried to create forms on a blank site with no plugins on my multisite network to test and have the same problem.

    [redacted]

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years ago

    Please don’t offer to send or post logon credentials on these forums:

    https://wordpress.org/support/guidelines#the-bad-stuff

    Thread Starter mhaslamTech

    (@mhaslamtech)

    4 years ago

    Steve, I never said that I would share the details on a public forum! I just need this fixing

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years ago

    You offered a login and that, in and of itself, is not permissible here. There are a log of form plugins, so if you get stuck, be sure to check out others.

    Thread Starter mhaslamTech

    (@mhaslamtech)

    4 years ago

    Ok, noted.
    I’d prefer to find a solution to contact form 7 if possible before I jump into changing all my website forms. Would a plug-in delete and reinstall achieve anything?

Viewing 6 replies - 1 through 6 (of 6 total)

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