Multiple customers on one ticket

  • Resolved Sanya Kuzovlev

    (@sanya1917)


    2 years, 2 months ago

    Please tell me how to give several customers access to the ticket so that they can communicate with support agents together. I can switch the author of the ticket, but I need to make it so that several people can communicate with support.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • miliighe

    (@miliighe)

    2 years, 2 months ago

    Hello there,

    Sorry for the delayed response.

    It is not possible to give access to multiple customers for one ticket.

    But there is a workaround, using Email Piping add-on. Which is premium add-on.

    Please raise a ticket on our helpdesk for further discussion.

    Thank you.

    miliighe

    (@miliighe)

    2 years, 2 months ago

    Hello there,

    Hope you’re doing well. I just wanted to check in with you regarding the issue you had the other day.

    Was it resolved? Do you need any additional help? Please let me know – I’d be happy to assist you in any case.

    Thank you.

    Thread Starter Sanya Kuzovlev

    (@sanya1917)

    2 years, 2 months ago

    Thank you very much for the reply! Unfortunately, this add-on is not suitable for us. It is not very convenient to work with tickets in the mail. Our employees have already got used to the website interface. The ticket page shows all the correspondence, who did what, etc. Tell me, will the functionality of multiaccounts be implemented in the near future?

    miliighe

    (@miliighe)

    2 years, 2 months ago

    Hello there,

    We discussed your suggestion to allow multiple customers to one ticket but it is not possible to include this feature in the plugin.

    Thank you.

    • This reply was modified 2 years, 2 months ago by miliighe.
Viewing 4 replies - 1 through 4 (of 4 total)

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