Meta Plugin

  • Resolved tseabridge90

    (@tseabridge90)


    1 month, 2 weeks ago

    Hi,

    I’m trying to connect our business to facebook via a login, its able to go through all the stages & then at the final hurdle it just seems to crash on the final page where it just says ‘connect pending’. I have spoke to Meta, as its usually there fault & their response was ‘To summarize our chat today, you have contacted us about difficulties connecting your WordPress to your Facebook page, Instagram page, ad account, and pixel, with the connection status remaining pending, and we have determined that the issue is likely due to a synchronization problem on the WordPress end, possibly caused by website caching or a server timeout, and suggested resetting the connection within your WordPress Facebook Business Extension settings and trying again in an Incognito browser, as well as reaching out to your web hosting provider or the plugin developer to resolve the issue.’.

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    1 month, 1 week ago

    Hi @tseabridge90 ,

    Thank you for reaching out!

    Upon reviewing your site, I noticed that the Meta Pixel is connected. Were you able to connect to the Meta pixel for WordPress plugin?

    Kind regards,
    Marija

    Thread Starter tseabridge90

    (@tseabridge90)

    1 month, 1 week ago

    Hi @marijastuntcoders

    Unfortunately no, its still getting stuck on the final stage where it says ‘connection pending’.

    Thanks,

    Tom

    Plugin Support Marija

    (@marijastuntcoders)

    1 month, 1 week ago

    Hi Tom, thanks for following up!

    If you haven’t already, please do the following:

    • Temporarily disable any cache plugins you’re using and clear the cache
    • Reinstall the Meta pixel for WordPress plugin
    • Re-connect your site with the plugin

    If the issue persists please share:

    • A screenshot of the page where you are seeing the issue
    • A list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info).
    • Are there any plugin-related errors in your debug.log?

    Kind regards,
    Marija

    Thread Starter tseabridge90

    (@tseabridge90)

    1 month, 1 week ago

    Hi @marijastuntcoders

    thank you for sending that over. I’ve attached an image, which shows the final stage where it doesn’t get through to connecting wordpress to meta. You’re able to see that in the text it says ‘We are passing your system user token back to .’ It should have the business portfolio or URL to where it goes next, but this isn’t showing anything. Let me know what you think.

    Plugin Support Marija

    (@marijastuntcoders)

    1 month, 1 week ago

    Hi @tseabridge90 ,

    Thanks for following up, and you are right – it should be We are passing your system user token back to [site-url].

    Can you share the following:

    • A list of the plugins your site is using (you can find it by navigating to Tools > Site Health > Info).
    • If there are any plugin-related errors in your debug.log?

    Also, have you tried checking the box, and if so, what happens then?

    Kind regards,
    Marija

    Thread Starter tseabridge90

    (@tseabridge90)

    1 month, 1 week ago

    Hi @marijastuntcoders,

    Plugins that we use are below:

    Advanced Custom Fields: Font Awesome

    Advanced Custom Fields PRO

    Advanced Editor Tools

    Ajax Search Lite

    Casinos Clicks Analytics

    Everest Forms

    FV Top Level Categories

    Geo Maxmind

    GeoTargetingWP

    Maintenance

    Microsoft Clarity

    OptinMonster

    Perfmatters

    Query Monitor

    Rank Math SEO

    Rank Math SEO PRO

    Shortcodes Ultimate

    ShortPixel Image Optimizer

    Site Kit by Google

    SVG Support

    TablePress (Premium)

    WP Migrate

    WP Rocket

    WP Rocket | Cache Dynamic Cookie

    WP ULike

    The only inactive plugin is the Meta one.

    Thanks, Tom

    Plugin Support Marija

    (@marijastuntcoders)

    1 month, 1 week ago

    Thanks for sharing the list @tseabridge90 !

    The best course of action would be to:

    • Check & Remove any existing Pixel logic (per the Meta Pixel Helper extension, the site does have a Pixel connected)
    • Temporarily deactivate all caching plugins (WP Rocket, WP Rocket | Cache Dynamic Cookie, Perfmatters)
    • Clear the site cache
    • Reinstall the Meta pixel for WordPress plugin
    • Reconnect to your page

    Please let us know if this fixes the issue.

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 month, 1 week ago

    Hi @tseabridge90

    Just wanted to follow up and check if you are still experiencing this issues?

    If so, could you try the following:

    • Check & Remove any existing Pixel logic (per the Meta Pixel Helper extension, the site does have a Pixel connected)
    • Temporarily deactivate all caching plugins (WP Rocket, WP Rocket | Cache Dynamic Cookie, Perfmatters)
    • Clear the site cache
    • Reinstall the Meta pixel for WordPress plugin
    • Reconnect to your page

    Kind regards,
    Marija

    Thread Starter tseabridge90

    (@tseabridge90)

    1 month, 1 week ago

    Hi @marijastuntcoders

    We’ve tried all of the above but still getting the same response at the end when it says its connecting.

    We disabled WP Rocket, cleared all the caches & removed meta plugin etc.

    Thanks,

    Tom

    Plugin Support Marija

    (@marijastuntcoders)

    1 month, 1 week ago

    Hi @tseabridge90 ,

    Thanks for following up!

    Can you remove the WordPress App integration from Facebook – Business Integrations section? Then, try reinstalling and reconnecting to your page. If the issue persists, please share more information from the Tools > Site Health > Info:

    • WP Core information
    • Theme information
    • Server PHP version
    • Active & inactive plugins (please share the full info, including plugin versions)

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    1 month ago

    Hi @tseabridge90 – just wanted to follow up and check if you are still experiencing this issue?

    If so, please try removing the WordPress App integration from Facebook – Business Integrations section? Then, reinstall the plugin and re-connect to your page. If the issue persists, please share more information from the Tools > Site Health > Info:

    • WP Core information
    • Theme information
    • Server PHP version
    • Active & inactive plugins (please share the full info, including plugin versions)

    Kind regards,
    Marija

    Plugin Support Marija

    (@marijastuntcoders)

    3 weeks, 6 days ago

    Hi @tseabridge90 ,

    Since we haven’t heard back from you in a while, we will be marking this issue as resolved. Please feel free to reach out again, if you need any further assistance with the plugin.

    Kind regards,
    Marija

Viewing 12 replies - 1 through 12 (of 12 total)

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