Meta appearing blank

  • Resolved notthisagain

    (@notthisagain)


    1 year, 2 months ago

    Hello,

    This plug-in is appearing blank for me after the initial install, regardless of whether my cache is cleared. I am at the latest PHP version and have no ad-block. Any help would be appreciated!

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    1 year, 2 months ago

    Hello, and thank you for reaching out.

    Can you share the following:

    • The version number of PHP
    • The version number of your WordPress installation
    • The version number the plugin

    Also, can you enable and share your site’s debug.log?

    Kind regards,
    Marija

    Thread Starter notthisagain

    (@notthisagain)

    1 year, 2 months ago

    PHP version is 8.2.27 (Supports 64bit values)

    WordPress version is 6.7.2

    Plug-in version is Version 4.1.1

    My debug file is empty

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 2 months ago

    Hi @notthisagain ,

    Can you try disabling the cache plugin(s) as well, before trying to reconnect to your page? 

    If that does not work – please share your Apache and/or PHP log.

    Kind regards,
    Marija

    Thread Starter notthisagain

    (@notthisagain)

    1 year, 2 months ago

    Hello Marija, hope you are well,

    I have disabled the cach plug-in momentarily and the issue still persisted. My debug file now only has:

    2025-02-26 03:05:34 UTC [apache][authz_core:error] [pid 47510] [client 52.164.201.144:12136] AH01630: client denied by server configuration: /home/customer/www/livelikeloyalty.co.uk/public_html/wp-content/uploads/index.php
    ‮
    2025-02-26 03:05:34 UTC [apache][authz_core:error] [pid 47510] [client 52.164.201.144:12136] AH01630: client denied by server configuration: /home/customer/www/livelikeloyalty.co.uk/public_html/wp-content/uploads/Index.php

    Please provide me with a secure way to share my PHP logs if you need.

    Plugin Support iodic

    (@iodic)

    1 year, 2 months ago

    Hi, thank you for posting those entries. Unfortunately, they are not related to the issue we are looking at.

    Can you also share the PHP logs, please? You can email them to woosupport@meta.com.

    Best,
    Marko

    • This reply was modified 1 year, 2 months ago by iodic.
    Thread Starter notthisagain

    (@notthisagain)

    1 year, 1 month ago

    Now emailed these, I look forward to resolving this issue 🙂

    Plugin Support Marija

    (@marijastuntcoders)

    1 year, 1 month ago

    Thanks @notthisagain ,

    We responded to you via email.

    Kind regards,
    Marija

    Thread Starter notthisagain

    (@notthisagain)

    1 year, 1 month ago

    Just responded as well, although not too sure they will be much help.

    Thank you for you help!

    Best,

    Joao

    Plugin Support iodic

    (@iodic)

    1 year, 1 month ago

    Hey there! No related errors are being shown there, unfortunately.

    Can you check out this guide for enabling error logging on WP: https://wordpress.com/go/tutorials/set-up-wordpress-error-logs/? That should help to populate the debug log with the relevant entries.

    Best,
    Marko

    Thread Starter notthisagain

    (@notthisagain)

    1 year, 1 month ago

    Hello Marko, hope all is well,

    I enabled debugging a few weeks back when I first encountered the issue and the logs I sent were after a week of enabling/disabling the plugin to make it work. If there were any logs to be made they would be on the file I sent.

    Best,

    Joao

    Plugin Support iodic

    (@iodic)

    1 year, 1 month ago

    Hi Joao, thank you for the reply.

    If the logs, with all those flags, do not show the error, someone will need to look into your server setup. Not sure if your hosting company offers such support?

    Best,
    Marko

    Thread Starter notthisagain

    (@notthisagain)

    1 year, 1 month ago

    Hello,

    I am using Siteground servers, what do you mean by server setup?

    Best,

    Joao

    Plugin Support iodic

    (@iodic)

    1 year, 1 month ago

    Hello, getting a white screen like that means that there is a fatal error occurring. If you are not seeing it in the logs, the server setup for the apache/nginx/php processes might be different and the log level is not as it’s usually set.

    This needs a hands-on review either by a devops engineer or a developer. That is why I have asked you about hosting/server report.

    Best,
    Marko

    Plugin Support iodic

    (@iodic)

    1 year, 1 month ago

    Hi Joao,

    As we have not heard back from your, we will close this ticket.

    Please feel free to reopen it or start a new one if we can be of assistance.

    Best,
    Marko

Viewing 14 replies - 1 through 14 (of 14 total)

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