Hello @decmena,
I see that you are talking about the Security plugin while created a support topic in the Anti-Spam plugin. Please, don’t confuse these two different plugins.
I suggest allowing the CleanTalk servers IP addresses in your hosting firewall, the full list of the IP addresses is here:
https://cleantalk.org/help/cleantalk-servers-ip-addresses
It should fix the issue. Did it help?
Hello Serge,
I whitelisted all IPs in https://cleantalk.org/help/cleantalk-servers-ip-addresses in Wordfence firewall and launched a new scan but I got the same error!!
Wordfence is a third party service, it has nothing to do with your hosting. The IPs need to be added to your hosting firewall. Usually it can be done in your hosting account.
Please, ask your hosting support to do it for you, so your website could establish stable connections to the CleanTalk servers.
I will do so. However, I have 4 other websites hosted in the same Hosting account and they succesfully run the Malware Scan!
Could it be caused by something else?
It’s hard to say for sure. Need to look into your webserver error logs to get better understanding of the situation.
Additionally, the built-in debug feature could be enabled in WordPress itself. Please, open the file “WORDPRESS_ROOT_FOLDER/wp-config.php” and find the following line in it:
define( ‘WP_DEBUG’, false );
Replace that 1 line with these 4 lines:
error_reporting( E_ALL );
define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );
define( ‘WP_DEBUG_LOG’, true );
After that all errors will be written in the debug log file here:
WORDPRESS_ROOT_FOLDER/wp-content/debug.log
Source:
https://developer.wordpress.org/advanced-administration/debug/debug-wordpress
I amended WP_Config as you have requested and did a Scan.
See the debug.log file at https://drive.google.com/file/d/1YEFoCpPPES3ySPlYZSLE2bTkGS6yphkr/view?usp=drive_link
If needed, I could give you temprary access to WordPress with an Admin account to troubleshoot.
Thanks
Please, create a private ticket for further investigation of the issue and copy-paste your question there:
https://cleantalk.org/my/support/open
