Mails are empty

  • Resolved carmenbischof

    (@carmenbischof)


    1 year, 10 months ago

    Hi Popup-Maker,

    our popups have been running for some years, but lately we only get empty mails in the notifications.

    Please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kim L

    (@kimmyx)

    1 year, 10 months ago

    Hi @carmenbischof,

    We checked your site and saw that the form in your popup is from Jetpack.

    Our popups only serve as containers for content, so we suggest you reach out to Jetpack to figure out why their forms are sending empty mail notifications.

    Let us know if we can help with anything else. 🙏

    Thread Starter carmenbischof

    (@carmenbischof)

    1 year, 10 months ago

    Thank you very much – we’ll liaison with Jetpack in that case.

    Just one last concluding question: We tried sending your form without filling in any information, and it worked. Is there a way to make fields obligatory (and if so where – we were too blind to find it).

    Israel Martins

    (@israelmartins)

    1 year, 10 months ago

    Hi @carmenbischof,

    We’re always happy to help.

    [We tried sending your form without filling in any information, and it worked. Is there a way to make fields obligatory (and if so where – we were too blind to find it)]
    We were unable to reproduce the behaviour on our test site with the Popup Maker Subscription Form.

    See: https://share.zight.com/geu7oN0J

    If you are using a different form, kindly check the form settings to specify required fields.

    We’re more than happy to help if you have more questions.

Viewing 3 replies - 1 through 3 (of 3 total)

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