Lightbox Controls not working

  • Resolved rogergarymichael

    (@rogergarymichael)


    5 years, 4 months ago

    Hi, I am using the Avada theme. At the moment, the plugin is displaying the latest 4 videos at the top of the homepage.

    When I click on a video to watch it, the video opens full screen which is fine. The issue is that the ‘X’ to close the window does not work.

    I am using the Avada theme and I have disabled the lightbox function within the theme settings. Because the website is not ready, sadly I cannot make it live for you to see it at the moment.

    I am also thinking about buying the pro version but before I do that, this is a major issue that I need to fix. I do hope that you are able to help.

    Many thanks.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    5 years, 4 months ago

    Hey @rogergarymichael,

    Thank you for reaching out to us for assistance. When I check the site out, it seems to now be live and everything is working correctly: screencast here

    If you run into any further issues let me know. If you still experience issues on your end, first try clearing the local browser cache and then let me know which device and browser you are using.

    Many thanks.

Viewing 1 replies (of 1 total)

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