License activation and support around it is useless

  • banannah

    (@banannah)


    1 day, 23 hours ago

    Apparently this plugin has been bought by Liquid Web and along with other plugins they have bought there are issues with license activation. My client purchased a license weeks ago and we’re still struggling. Support is useless, giving instructions for things that don’t exist. All of the documentation is out of date so there’s no way to find out how this new process is supposed to work. I am going to recommend my client gets a refund.

Viewing 1 replies (of 1 total)
  • Plugin Support Robin Joshua Del Mundo

    (@robindelmundo)

    1 day, 21 hours ago

    Hi @banannah ,

    I am so sorry to hear about the trouble you and your client have been having with the license activation! I completely understand why you’re feeling frustrated.

    Spending weeks trying to get this sorted out is incredibly stressful, and it is definitely not the experience we want for you.

    I also really appreciate your honest feedback about the documentation and support instructions. We are working hard to update everything following the transition, but it certainly shouldn’t be causing you headaches in the meantime.

    We would love to get this fixed for you right away. I took a look in our system to see how I could help, but I wasn’t able to find any open support tickets under your name. Since your client made the purchase, do you think it’s possible the ticket was opened under their name or email address?

    • If you have a case number handy: Please share it with me here and we will track it down, figure out what went wrong with the instructions, and make sure we get this resolved for you.

    Thank you so much for your patience while we work through these growing pains.

    Please reach out to us, we really want to help turn this around for you and your client.

Viewing 1 replies (of 1 total)

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