Hello,
Thank you for contacting MyThemeShop today and sorry for any inconvenience that might have been caused due to that.
Can you please register yourself for free by following below link?
https://mythemeshop.com/#signup
We would love to sort that for you. But, for that, we have to refer you to our technical/development team that are in a better position to handle queries like these. They are available 24×7 at our support forum to sort theme, plugin, or setup issues.
Could you please open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
We handle all our theme/plugin related help through our support forums.
One of our moderators will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.
[ Deleted ]
thx for the info. and luckily i can’t post new topic to the forum there.
pls advise
i had registered using G+ at your site, success login. but not permitted to start new topic.
Sorry, you don’t have permission for that!
I got the above message when access the url suggested by you.
Are you logged in? Please let me know your MyThemeShop username.
Thanks.
Hi,
I can’t find your email id in our database. (also tried gmail instead of gmsil)
thanks.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@ekoryanto66 Please do not post your email again in these forums.
Hi @eko.ryanto66,
Please let us know your MyThemeShop Username
thanks.
lesprivatonlinexyz. im login now.
Hi,
Please try below steps:
1) Logout From MyThemeShop account
2) Login from here http://mythemeshop.com/#login
3) Then head over to this link https://community.mythemeshop.com/forum/3-free-theme-support/ and create new ticket (http://take.ms/KjAlO)
Hope this helps,
Thanks.
