Klaviyo stopped syncing

  • Resolved Peaceless

    (@peaceless)


    6 years, 11 months ago

    Hi! Reaching out as I am pulling all strings now. My product data apparently stopped syncing with Klaviyo and their suppor tells me that my product catalogue is permanently moved. They did a curl request

    ‘<!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”>
    <html><head>
    <title>301 Moved Permanently</title>
    </head><body>
    <h1>Moved Permanently</h1>
    <p>The document has moved here.</p>
    </body></html>’

    Now this is not anything I´ve done so I uninstalled two plugins I have started using since moving to Klaviyo, did not help. Support tells me that before I move it back they cannot help me so I am stuck. They say that this message claims it´s moved

    {“code”:”woocommerce_rest_cannot_view”,”message”:”Vi beklagar, du kan inte lista resurser.”,”data”:{“status”:401}}

    After googling I kind of think it´s a authentication issue but I wouldn´t know how to fix that.

    Hoping someone have some insight!

    Thanks in advance!

    Kr,

    Åsa

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years, 11 months ago

    Hey there!

    Thanks for sharing all of that information. 🙂

    Have you tried connecting to the site yourself? Here’s how to get started:
    https://github.com/woocommerce/woocommerce/wiki/Getting-started-with-the-REST-API

    If you can connect, great – if not, can you please share which error you yourself see?

    I also noticed that Klaviyo is using v1 of the API. Do you know why they aren’t using v2?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    AJ a11n

    (@amandasjackson)

    6 years, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Klaviyo stopped syncing’ is closed to new replies.