Klarna Pay Later not set to Processing

  • Resolved Nathan

    (@natedanielz)


    1 year ago

    Hi,

    Mollie is not sending webhook and meta data for Klarna Pay Later orders after payment has been authorized. Because of this (probably), these orders are stuck on Pending Payment in WooCommerce. They should be set to Processing.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Femi

    (@femiyb)

    1 year ago

    Hello @natedanielz

    Apologies for the inconvenience caused by this isssue.

    Could you please share the logs created by Mollie when this issue occurs with us?

    You can copy the log files from here: WooCommerce > Status > Logs > select “mollie-payments-for-woocommerce-[…]” 

    Regards,
    Femi.

    Thread Starter Nathan

    (@natedanielz)

    1 year ago

    Hi Femi,

    I’ve waited till there was a new order with this problem coming in, but until now (obviously) this has not happened yet. As soon as it happens, I’ll send you the log, so please keep this open until I’m sure it’s somehow not happening anymore or I’ve send the log.

    Thanks,
    Nathan

    Thread Starter Nathan

    (@natedanielz)

    1 year ago

    Hi Femi,

    I have one from today, but I’m not sure if I should paste the logs and other info here.

    Is there a way to show it to you privately?

    Thread Starter Nathan

    (@natedanielz)

    1 year ago

    Here’s a screenshot of the order notes at least: https://ibb.co/SDPDmLHG

    Plugin Support Femi

    (@femiyb)

    1 year ago

    Hello @natedanielz

    If you would like to share the logs privately, please reach out to the Mollie Support team directly, you can reach out here.

    Regards,
    Femi.

    Thread Starter Nathan

    (@natedanielz)

    1 year ago

    Hi Femi,

    Thanks, I have a ticket now, so I’ll close this one.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Klarna Pay Later not set to Processing’ is closed to new replies.

  • 6 replies
  • 2 participants
  • Last reply from: Nathan
  • Last activity: 1 year ago
  • Status: resolved