Moderator
t-p
(@t-p)
– Your currently used theme is not in the wordpress.org/themes/ directory:
https://wordpress.org/themes/search/Wordie/
– If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme. – For pro or commercial product support please contact the author directly on their site. – As the author is aware, commercial products are not supported in these forums. As you are their customer I am sure they will have no problem supporting you there.