jQuery blocking error on admin.js

  • MKay

    (@mongia)


    5 years, 6 months ago

    I found an issue with your plugin. Some code inside the admin.js file is using deprecated jQuery methods blocking the execution of following javascript in edit posts admin pages. I fixed my own way, but I would like to be useful giving you my solution, hope you will fix the issue in a next release.

    File: /wp-content/plugins/zendesk/js/admin.js

    LN 22

    <<-- $('.zendesk-change-view').live('click', function() {
-->> $(document).on('click', '.zendesk-change-view', function() {

    LN 75

    <<-- $('.zendesk-ticket-view').live('click', function() {
-->> $(document).on('click', '.zendesk-ticket-view', function() {

    LN 122

    <<-- $('.zendesk-view-comments').live('click', function() {
-->> $(document).on('click', '.zendesk-view-comments', function() {

    LN 220

    <<-- $('.zendesk-comment-to-ticket-form').live('submit', function() {
-->> $(document).on('submit', '.zendesk-comment-to-ticket-form', function() {

    Thanks for your work

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Lionfire

    (@lionfire)

    5 years, 6 months ago

    I can confirm that this fix resolves the issue.

    Great work, MKay 🙂

    morganpintar

    (@morganpintar)

    5 years, 6 months ago

    Just adding to this thread to say that one of the sites I maintain suffered the same issue starting yesterday, with the Zendesk Support for WordPress plugin breaking all javascript functionality across the entirety of Dashboard.

    As soon as we disabled this plugin, everything in Dashboard started working correctly again.

    distrakt

    (@distrakt)

    5 years, 6 months ago

    This plugin is definitely the reason I had problem as well.

    @mongia For non-coders like me, I tried adding the bottom line –>> to the Lines numbers you’ve provided and still did not worked for me. I also tried replacing the <<– line with the –>> line and still didn’t work.

    Zendesk needs to update

    • This reply was modified 5 years, 6 months ago by distrakt.
    Plugin Author zendesk_official

    (@zendesk_official)

    5 years, 6 months ago

    Hi @mongia and everyone on the thread,

    Thank you for letting us know of the issue and your solution to the problem!

    Our development team are looking at this issue and will be publishing an update shortly.

    Thanks again,

    Zendesk Integrations

    yonahs

    (@yonahs)

    5 years, 6 months ago

    Thanks, solved my problem too (though to be fair to Zendesk, this isn’t the only plugin breaking my backend with the latest WP update)

    Plugin Author zendesk_official

    (@zendesk_official)

    5 years, 6 months ago

    Hi @mongia , @yonahs, @distrakt , @morganpintar , @lionfire ,

    Thanks again for making us aware of this issue. We’ve just released an updated version of the plugin which is compatible with WordPress version 5.5, are you able to try updating to the latest version?

    Please let us know if you have any issues!

    Thanks,

    David

    Lionfire

    (@lionfire)

    5 years, 6 months ago

    Updated and seems to work fine. Thanks 🙂

    jenlyssy

    (@jenlyssy)

    5 years, 6 months ago

    The update is NOT working for me. I have disabled until a fix is released. I cannot edit posts and it is also interfering with media library.

    • This reply was modified 5 years, 6 months ago by jenlyssy.
    Plugin Author zendesk_official

    (@zendesk_official)

    5 years, 6 months ago

    Hi @jenlyssy ,

    Really sorry to hear the plugin’s not working for you!

    Are you able to reach out to support@zendesk.com so we can walk through the specifics of the problem you’re having?

    Thanks,

    David

Viewing 9 replies - 1 through 9 (of 9 total)

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