Hi there, @nuganics,
That’s a strange one. I haven’t seen this specific issue before where the local part of the email gets duplicated like that (info → infoinfo).
Let me help narrow down what might be causing this, can you answer the following?
- Does this happen with a brand new form, or only existing ones?
- If you try a different email like
test@domain.com, does it become testtest@domain.com?
- Are you using any SMTP or email-related plugins?
Some things to try meanwhile:
- Install the Health Check plugin
- Go to Tools → Site Health → Troubleshooting
- Enable troubleshooting mode (only affects you, not visitors)
- This switches to a default theme with only Jetpack active
- Test the form again
You can also test the following:
- Delete the email address from the notification settings completely
- Save the form
- Re-enter the email and save again
If you can, can you also please temporarily deactivate all your plugins and check if the problem gets fixed that way? If it works, then reactivate each plugin one by one to find out which one is causing problems.
If the issue persists, we’ll need to check on your site to try replicating the problem. Let us know what you find, first!
Hello @nuganics,
Do you have updates about the above? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!
