Issue with Additional Fields

  • Resolved eugenia

    (@eugeniadualdesign)


    7 months ago

    Hello,

    I recently purchased the Pro version of the plugin so that i can create additional fields and add more information to an event page. First of all I have to let you know that the site has been set up with Yootheme builder.

    So, when I got the Pro version I did the following steps:
    Events > Settings > Additional Fields > Created two fields > Save changes

    Successfully, the additional fields I created appeared to the edit page of the events. Then I filled in with the information I wanted and saved the changes.

    Visiting the front of the event I did the changes, I noticed that none of the additional fields where nowhere to be shown. The page had the info I gave to the predefined fields of the plugin.

    I am trying to avoid critical changes since it is a news site and uploads content 24/7. Even bringing it back with the latest backup, it could lose information.

    Any help would be great!
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darian

    (@d0153)

    7 months ago

    Hi @eugeniadualdesign

    Thanks for your message. Unfortunately, we cannot provide support in this forum for premium users.

    For us to help you better, please open a Support Ticket on our Help Desk.

    You’ll hear from one of my colleagues soon!

    Plugin Support Darian

    (@d0153)

    6 months, 4 weeks ago

    Hi there,

    It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to open a Support Ticket on our Help Desk..

Viewing 2 replies - 1 through 2 (of 2 total)

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