iPad mini issue

  • Resolved mica123

    (@mica123)


    5 months, 2 weeks ago

    I have a staging site using Cyberchimps Responsive theme. Your plugin works well across various screen sizes except the iPad Mini in portrait orientation – the landscape orientation is absolutely fine. There is a big empty gap on the page below the Return home button in portrait orientation. I tried to identify the empty space in Dev tools, but I am not getting anywhere – the empty space is simply part of the page content. It may be that the theme error template has something to do with it but I am not able to pinpoint it. I also tried to activate the compatibility mode in your settings but it made no difference.

    Would you be able to suggest something? Thank you.

    • This topic was modified 5 months, 2 weeks ago by mica123. Reason: additinal detail
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Andrew Wilder

    (@eatingrules)

    5 months, 2 weeks ago

    Hi @mica123! Thanks for using Smart Custom 404.

    Our plugin doesn’t handle any design or layout — all of that is controlled by your theme and whatever you create in the Editor for your 404 page, so it’ll be best to contact Cyberchimps for assistance. https://cyberchimps.com/open-a-ticket/

    However, as a courtesy, I’d be happy to take a quick look if you provide your site/example URL?

    Thread Starter mica123

    (@mica123)

    5 months, 2 weeks ago

    Thank you very much for your quick response. I very much appreciate it. I am not able to give you the URL link as the site is in development on my computer. So this makes it difficult. I might try Cyberchimps. Thank you again.

    Plugin Support Andrew Wilder

    (@eatingrules)

    5 months, 2 weeks ago

    You bet! Hope Cyberchimps can help you track it down. 😊

Viewing 3 replies - 1 through 3 (of 3 total)

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