Invalid Password Reset Link Issue

  • Resolved irisbarlev

    (@irisbarlev)


    1 year, 1 month ago

    Hello Support Team,

    I am encountering an issue with the password reset process through your plugin. When a user clicks on the password reset link in the email, they are redirected to a page displaying the message: “Your password reset link appears to be invalid. Please request a new link.”

    It seems there is an issue with the link being sent in the email, as it does not correctly redirect the user to the page where they can reset their password. As a result, I temporarily disabled the password reset functionality through your plugin and allowed WordPress to manage the reset process instead.

    I would like to restore control of the password reset process to your plugin and resolve the issue with the invalid link. Could you please provide a solution to ensure that the link sent in the email correctly redirects the user to the proper reset page and functions as expected without causing errors?

    I would appreciate your guidance on this matter.

    Thank you in advance for your help,

    Iris

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter irisbarlev

    (@irisbarlev)

    1 year, 1 month ago

    I have created a custom password reset page and would like the [password_reset_link] to point to my custom page instead. Could you please guide me on how to modify this link?

    Thank you.

    Nayeem-Ul-Islam Nipun

    (@nayeem-ul-islam-nipun)

    1 year, 1 month ago

    Hi @irisbarlev,
    Greetings! Hope you’re doing well.

    Regarding your query, our team has already responded and provided you with an update. I hope that helps, but if you need any further assistance, please don’t hesitate to reach out. We’re always here to help.

    Thanks and regards

Viewing 2 replies - 1 through 2 (of 2 total)

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