Instagram sharing

  • Resolved pdamsten

    (@pdamsten)


    11 months ago

    Publish side bar says “You need a featured image to share to Instagram.” even if I have featured image set.
    – Featured image is set to jpg, 1080×1080, sRGB.
    – Tried disabling all the plugins (except jetpack) and changing theme to Twenty Twenty-Five.
    – Tried uninstalling jetpack and installing it again.
    – Tried disconnect/connect under “Automatically share your posts to social networks”
    – All plugins, themes, WP in latest versions
    Any way to debug what actually goes wrong?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Reynier (a11n)

    (@reynierc)

    10 months, 4 weeks ago

    Hi @pdamsten

    We’re sorry to hear about the issue with sharing to Instagram. Let’s get that sorted out.

    We’ve checked our logs and noticed that the recent featured images used had a .webp file extension, which can be causing the error.

    Can you please double-check if the image you’re trying to share is in .jpg format? You can find our image specifications here:

    It’s also worth checking if have any plugins that enable media replacement like this plugin? I see that this is something you have active on your site, which can be causing the images to be replaced from .jpg to .webp when uploaded. To troubleshoot, I suggest temporarily disabling the plugin and then testing Instagram sharing via Jetpack social again.

    Let us know how it goes.

    Thread Starter pdamsten

    (@pdamsten)

    10 months, 3 weeks ago

    I use webp images for my blog and I knew this a problem. However when I tested this with jpeg images the same error is visible. I tested this again with all plugins except jetpack disabled and with default theme without any luck. I used AI generated image and my own jpg file and both give me the same error.

    Forum Fern (a11n)

    (@forumfern)

    10 months, 3 weeks ago

    Hi again @pdamsten,

    Thanks for doing such a thorough round of testing. Since you’re still seeing the “You need a featured image to share to Instagram” message even with properly formatted .jpg files, here are a couple of additional things we’d like to check:

    1. Let’s confirm how the image is being served: Could you upload a brand new .jpg image to your Media Library (not reused from a previous post), set it as the featured image, and then open it in a new browser tab to confirm it ends in .jpg and not .webp?
    2. Is the image publicly accessible? Try opening the featured image in a private or incognito window. If it asks you to log in or doesn’t load, that might prevent it from being used in social sharing.
    3. Image size: While your 1080×1080 resolution is perfect, very large image files can sometimes cause issues. If possible, try using a version under 5MB to test.

    If the issue persists after confirming these, we’d be happy to take a closer look at the post on our end.

    Thread Starter pdamsten

    (@pdamsten)

    10 months, 2 weeks ago

    Uploaded this (https://petridamsten.com/media/test-1.jpg) and it’s jpg, works in incognito tab and size is: 24 kB 1080×1080

    Plugin Support Swish (a11n)

    (@swisha8c)

    10 months, 2 weeks ago

    Hi @pdamsten,

    Thanks for sharing that image. It may not have been clear from our last response. Did you try using this test image on a post? If so, what was the result?

    Thread Starter pdamsten

    (@pdamsten)

    10 months, 2 weeks ago

    Yes, I tried and result was the same error.

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    10 months, 2 weeks ago

    Hello @pdamsten – thanks for testing that. To investigate further, could you please reach out to us using this contact form from your registered email address? Once we hear from you, we’ll provide a secure link where you can safely share your WP Admin login credentials so we can test the issue on our end. We won’t post anything to your Instagram account. Instead, we’ll connect our own test Instagram account to your site and attempt posting from there for testing purposes.

    If you prefer to contact us directly, please make sure to include a link to this forum thread for our reference.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    10 months, 1 week ago

    Hi @pdamsten ,

    Since you’ve now reached out to us directly via our support form, we’ll continue assisting you directly there. I’ll go ahead and close out this forum thread to avoid duplication.

    Looking forward to helping you get this sorted from the ticket side!

Viewing 8 replies - 1 through 8 (of 8 total)

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