Inserting Template does not work

  • solanum

    (@solanum)


    3 weeks, 6 days ago

    I tested the plugin and I can open the template library but when I click “insert” for a template, nothing happens.

    WordPress Version 6.9.1
    all Plugins up to date
    Elementor free Version 3.35.6
    Astra Theme

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author devstudionamaste

    (@devstudionamaste)

    3 weeks, 2 days ago

    Hi,

    Thank you for testing the plugin and for providing the environment details.

    If the template library opens but clicking “Insert” does nothing, it may indicate that a JavaScript error or a blocked network request is preventing the template from being inserted.

    Could you please check the following?

    1. Open your browser Developer Tools (usually by pressing F12).
    2. Go to the Console tab and check if any JavaScript errors appear when you click Insert.
    3. Then go to the Network tab, click Insert again, and see if any request shows an error (for example status 403, 404, or 500).

    If possible, please share:

    • a screenshot of the Console
    • any failed request visible in the Network tab

    This will help identify if the issue is caused by a JavaScript conflict, a blocked request, or a server restriction.

    Also, if you have any caching, security, or optimization plugins enabled, it may be useful to temporarily disable them to rule out a conflict.

    Looking forward to your feedback.

Viewing 1 replies (of 1 total)

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