Input Fields aren’t working

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saif

    (@babylon1999)

    3 years, 3 months ago

    Hello @rickwall,

    Thank you for sharing the screencast!

    I didn’t find any similar reports nor was I able to reproduce the issue. One option you can try is navigating to WooCommerce > Settings > Payments > Stripe > Manage > Advance settings and disable the option highlighted below.


    Link to image: https://d.pr/i/sIPkLi

    If that doesn’t work, then please attach your system status report so we can investigate this further.

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    It’s also worth checking if there are any fatal error logs from WooCommerce > Status > Logs and choosing from the drop-down menu the fatal-errors.log option.

    Look forward to hearing back from you.

    miket964

    (@miket964)

    3 years, 3 months ago

    Hi Ricky,


    I’ve had a report of the same issue from a customer trying to use checkout, with the exact same presentation as you with the input fields . They were on Win10 or 11 on Chrome. On my MB Pro the issue is not present in Chrome or Safari. Please let us know if you find a solution.

    Saif

    (@babylon1999)

    3 years, 3 months ago

    Hello @miket964,

    I understand you have the same problem but we need to handle each request individually in forums.

    Please open your own thread and make sure to include as much information as you can.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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