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Due the WordPress Policy, We can’t offer support for Pro version here. We won’t talk about anything related to the Pro version on this forum.

Please visit our website http://www.usersultra.com/ and click on the “Support” link.

Thanks for your cooperation and understanding.

We apologize for any inconvenience this may have caused to you.

Best Regards
UU Support

https://wordpress.org/plugins/users-ultra/