Important features missing.

  • Andrei Petcu

    (@boxhatch)


    4 years, 11 months ago

    Did some research before choosing a chat system for my site and settled on Tidio and here’s the truth:

    – The 7 day trial automatically starts, so they basically force you to install this on your live site, no testing WHATSOEVER. Sure, after notifying support, they offered to revert my trial period, but by then I had already unistalled the plugin.

    – With the free version (didn’t get to use the trial, as I told you) you have 100 chatbot interactions. That’s okay, one might say, but in actuality it’s more like 10, if you’re working on the website. Reload the site on a different browser or in incognito and BAM, chatbots used. There is NO WAY to ignore IPs or even logged in users from triggering the chatbots.

    – You got a page that’s mainly viewed on mobile and you need the real estate for something important? You’re out of luck. You can’t exclude pages. So frustrating.

    Oh, and there are no tiddies anywhere, even though it’s called Tidio :chuckles and runs away:

Viewing 1 replies (of 1 total)
  • Plugin Support olektidio

    (@olektidio)

    4 years, 11 months ago

    Hello!

    The trail starts with the first login into the Tidio account, and before you are able to log in, you are asked to install the widget on your website. Sorry if we made it too complicated, but as you mentioned, we have no issues with extending your trial if you were in the testing process of your website or was not ready to install the Live Chat.

    As for the quota being used on you, there are few methods to deal with it!
    You can change the Chatbots trigger from “First visit on site” to something that will not be trigger automatically with every visit. You can also disable the Chatbot completely while you are testing.

    As for the third issue, you actually are able to exclude pages from displaying Tidio.
    You can do that in Settings > Live Chat > Appearance by selecting “Advanced Rules” under Chat Visibility and then putting in the URL of the pages you want to exclude.

    As for the last issue, I’m afraid that we are not able to help with this one 🙂

    Hope you can give us another try!

    Let me know in case you need anything else and have a nice day!

Viewing 1 replies (of 1 total)

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