Thanks for your feedback. Could you send us an email (support@wpvivid.com) with website info? It is available to download from website info tab of WPvivid plugin.
In addition to that, would you tell us which hosting service are you using? We will test our plugin on it. Thanks a lot.
This error is caused by PHP compatibility issue. Currently, we are resolving the issue. Could you tell us which version of PHP you are using?
Thread Starter
idaryl
(@idaryl)
Was running 5.5 – switched it to 7.3 – trying again – looks promising…. will advise
NOPE…. now I get:
Error: Backup error: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away, task id: wpvivid-5c89d23d84901
Would that have something to do with size?
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This reply was modified 7 years, 1 month ago by
idaryl.
Please increase the maximal packet size limit max_allowed_packet in my.cnf file, then restart your MySQL server. After that, try to back up your site again.
We are checking the cause of issue. Once resolved, we will inform you immediately.
Thread Starter
idaryl
(@idaryl)
This is hosted in GoDaddy I have no access to the file nor the ability to restart mysql in GoDaddy — 🙁
Sorry about the tardy reply.
Thanks for your feedback. Could you provide us with your email address? So that we can send you a new version which helps us diagnose what happened.
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This reply was modified 7 years, 1 month ago by
nicholas2019.
