Grid not working properly

  • Resolved ebturner

    (@ebturner)


    1 year, 3 months ago

    I setup a grid of testimonials and its showing 8+ across the screen (going off the right side!). Why is it not contained in the webpage work area? How do I set to only have 4 across, or 5 across?!!

    Layout: Mansonry grid (also spelled wrong in your app)
    Style: Light background

    Even on the preview before I get the shortcode it is off the screen on the right side!
    I also have it clicked to NOT show photos, but it still does!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    1 year, 3 months ago

    Hi @ebturner !

    We’ve reached out to you on the reviews page as well.

    Thank you for letting us know about this issue!

    Could you send us a screenshot of the problem with the grid widget?

    Waiting for your reply,

    Trustindex Support Team

    sycookuk

    (@sycookuk)

    1 year, 3 months ago

    I have the same problem!

    Thread Starter ebturner

    (@ebturner)

    1 year, 3 months ago

    Do you have a support ticket system or a place for private support on this matter? Being this is a clients website, I don’t want to put their site information/screen captures in public view for the next 1000 years. I even checked your profile and there is no way to directly contact you, nor does the website link in your profile actually work. https://ibb.co/NVtkZmt

    • This reply was modified 1 year, 3 months ago by ebturner.
    Plugin Support Lídia from Trustindex

    (@liditrudex)

    1 year, 1 month ago

    Hi @ebturner!

    Thank you for informing us, we’ll check our settings.

    We apologize for the late reply!

    Our support is available via email: support@trustindex.io, or via Facebook chat.

    Please check if you’re using the latest vesrion of the plugin.

    If you do and you’re still experienceing this issue, could you send us more details about the grid widget issue?

    Waiting for your reply,

    Trustindex Support Team

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    1 year, 1 month ago

    Hi @sycookuk !

    We apologize for the late reply!

    Please check if you’re using the latest vesrion of the plugin.

    If you do and you’re still experienceing this issue, could you send us more details about the grid widget issue?

    Our support is available via email: support@trustindex.io, or via Facebook chat.

    Waiting for your reply,

    Trustindex Support Team

    sycookuk

    (@sycookuk)

    1 year, 1 month ago

    You took 2 months to reply we have ditched your plugin and yes it latest and still issues!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    11 months, 2 weeks ago

    Hi @sycookuk !

    We’re sorry to see that you’ve decided to leave.

    If there is anything we can assist you with in the future, please do not hesitate to reach out. Our team will be here and happy to help.

    Kind regards,
    Trustindex Support Team

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    11 months, 2 weeks ago

    Hi @ebturner!

    We apologize for the lack of response.

    Please let us know if you experience any issues again.

    Our Customer service team is here to assist you.

    Best reagrds,

    Trustindex Support Team

    sycookuk

    (@sycookuk)

    11 months, 2 weeks ago

    Wow another 2 months to reply!

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    11 months, 1 week ago

    Hi @ebturner,

    Thank you for your patience so far!

    Our Customer Service team is now here to assist you, and please rest assured that our plugins are being regularly monitored to ensure optimal performance.

    If there’s anything we can help you with, feel free to let us know — we’re happy to assist.

    Best regards,
    Trustindex Support Team

Viewing 10 replies - 1 through 10 (of 10 total)

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