• Resolved Melly

    (@melissaod)


    Hello. Thank you for your plugin. I have two questions:

    1) I was notified by Google Search Console today that two URLs were blocked due to access forbidden (403). I don’t understand why they didn’t return a 404 instead. I’m thinking it has to do with your plugin because I have never received this kind of error from GSC before and I only recently installed your plugin. Any ideas on why this is happening?

    2) Is there a way to whitelist all of Google’s IPs? I don’t want any good bots being blocked from my product URLs.

    Thank you for your time.

    The page I need help with: [log in to see the link]

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  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @melissaod,

    The AIOS firewall returns a 403 Forbidden error if any rule matches.

    Can you please cross-check, adding the below constant, which solves the issue. You can use the Google Search Console URL Inspection tool.

    define( 'AIOS_NO_FIREWALL', true);

    If yes, Please cross check if any of the following settings are enabled. If yes, try disabling it and check.

    1) Deny bad query string – AIOS > Firewall > PHP rules tab. URL Security – Deny bad query strings: uncheck the checkbox and save
    2) Advanced char filter – AIOS > Firewall > PHP rules tab. – String filtering Enable advanced character string filter :uncheck the checkbox and save
    3) 6g firewall rules – AIOS > Firewall > > PHP rules tab – nG firewall – Enable 6G firewall rules – uncheck the checkbox and save
    4) 5g firewall rules – AIOS > Firewall > 5G Legacy firewall rules tab. Enable legacy 5G firewall protection, uncheck the checkbox and save. ( This tab will be visible only if future is enabled in past, It is deprecated in recent AIOS versions.)

    Regards

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