Google Shopping XML Feed Not Found (404 Error)

  • Resolved shustus

    (@shustus)


    2 years, 2 months ago

    Hi,

    I am unable to generate a XML review feed. The product feed is OK. I have checked the suggestions on the support page. The file permissions are OK, and there are no products excluded (except for the default filter of minimum review length, but many reviews are long enough).

    The plugin shows this notification:

    I have waited 48 hours to make sure all cron jobs finished. But the notification never changes.

    I’ve tried all 3 options in the the Variable Product Identifiers listbox, the result is the same (404).

    Is there a log file or something I can check to see what’s wrong?

    Many thanks,
    Shustus

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support pear8398

    (@pear8398)

    2 years, 2 months ago

    Hi,

    Thanks for using CusRev.

    Do you use the server/real cron to manage cron jobs on your site? If yes, please switch back to WordPress cron and recheck this issue.

    Thread Starter shustus

    (@shustus)

    2 years, 2 months ago

    Hi, no I am using the default wordpress cron. Does the plugin have a log file I can check?

    Plugin Support pear8398

    (@pear8398)

    2 years, 2 months ago

    Hi,

    Our plugin doesn’t support a log file to check this. You can try to use the plugin WP Crontrol to monitor the cron on your site.
    Or deactivate all plugins except CusRev, WooCommerce and switch to a WordPress theme and see how it goes.

    Thread Starter shustus

    (@shustus)

    2 years, 2 months ago

    Thanks for the tip! These are the cron events related to product feeds:

    I don’t know which cron job is responsible for the review feed (if any of those 3). Both ivole_ jobs have no action, which seems odd.

    Do you notice anything out of the ordinary?

    • This reply was modified 2 years, 2 months ago by shustus.
    Plugin Support pear8398

    (@pear8398)

    2 years, 1 month ago

    Hi,

    Two cron jobs are cr_generate_prod_feed, cr_generate_feed, not ivole_. I see it is running, in your screenshot.
    If it still doesn’t work, please try to deactivate all plugins except CusRev, WooCommerce, switch to a WordPress theme and recheck this issue.

    Plugin Support bagel1317

    (@bagel1317)

    2 years, 1 month ago

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic.

    Thread Starter shustus

    (@shustus)

    2 years, 1 month ago

    Haven’t had the time to look into the issue, so can’t say yet if it has been resolved. Will update this topic if there’s something useful to share.

Viewing 7 replies - 1 through 7 (of 7 total)

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