Hi there,
Thank you for bringing this issue to our attention.
We will investigate the issue you mentioned and update you as soon as possible. To assist us in resolving this matter promptly, could you please provide more information? If there is an error code or specific settings you modified before encountering this issue, sharing those details would be greatly appreciated.
Thank you for your patience and cooperation. Best regards, Ales
Hi Ales,
thanks for your reply. Not much info I can give you, I was just changing settings and saving as I went. It was working fine, great plugin. Perhaps the only thing that I can think of was I might have reloaded the page while it was saving, that might have left something unfinished in the code.
If thats the case then its not a problem with your plugin but rather something that will happen to any plugin. Thats why I was trying to “reset” the code back to original to start over, and be careful to not reload while saving, but the changes I made along with the problem come back every time I try to install from scratch.
Perhaps just deleting the changes I made and installing a new original version will solve the problem, but I don’t know how to do that.
I made a couple of tests since maybe it was because this product has variations (6, 12, 20) but I put another single variation product out of stock and the same error occurred (https://reefoutfit.com/product/dosing-container/)
Thank you for providing those details. We attempted to reproduce the error you are facing, but unfortunately, we were unable to do so. If the issue occurred due to refreshing the page while the settings were saving, this behavior is not intended, and we are committed to investigating and resolving it.
To aid in our investigation, it would be immensely helpful if you could install a debug log plugin such as “WP Debug Log – Configuration Tool.” Simply activate the plugin, navigate to the product page where you encountered the error, and then access the debug log plugin. Take screenshots of any errors you observe and email them to us at “admail@aleswebs.com.”
Your cooperation in providing these details will greatly assist us in diagnosing and addressing the issue accurately.
Thank you for your assistance and patience.
Best regards,
No worries, lets figure it out.
WP Debug Log shows nothing, “no results found”. I sent a screenshot and the page source code to admail@aleswebs.com with the subject “Good, good, good…gone”
Maybe its a conflict with another plugin, although I didnt install another plugin while changing your plugin settings.
We have released the version 1.6.1, which addresses the issue you encountered. Your feedback and assistance have been invaluable, and we greatly appreciate your help in improving our plugin.
