Getting 403 errors

  • Resolved WP_Con

    (@wp_con)


    3 months, 4 weeks ago

    Hi, we have been having 403 errors on our mainpage since a few days. Restoring a backup repairs the issue, but it seems to come back every few hours, despite me having disabled all auto-updates. By renaming the plugins directory I learned that is must be a plugin. Deducting by deactivating all plugins one-by-one leads me to the Complainz plugin. I had this problem in the current WP version (6.9) as well as the previous version. What I do not understand what exactly triggers the error, since it does not seem to be update dependant. Currently I have 7.4.4.1 installed (but deactivated obviously), but pre-update it showed the same behaviour.

    The page I need help with: [log in to see the link]

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  • Plugin Support Antonio Candela

    (@antoiub)

    3 months, 2 weeks ago

    Hello @wp_con ,

    Thank you for reaching out.
    I am sorry to hear about the issues you are experiencing with your main page.

    Thank you for the troubleshooting steps you have already taken. While identifying the plugin is a great first step, a 403 Forbidden error is a generic status code. To understand exactly what is triggering the block, we need more specific details.

    Could you please check your server error logs or share a screenshot of the error page? Usually, a 403 error is accompanied by a specific reason in the logs (e.g. REST API getting blocked or a file permission issue). Knowing the exact error message will allow us to identify why the server is blocking the request when Complianz is active.

    Looking forward to your reply.

    Best regards,
    Antonio

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