get_some_detached_subscriptions() is slowing down admin

  • Resolved redwiregareth

    (@redwiregareth)


    11 months, 2 weeks ago

    I’ve noticed that this function get_some_detached_subscriptions() is triggering on every admin page load and slowing down admin as it trying to connect to api.stripe.com 5 times.

    The code is supposed to cache the response so it only checks once a day, however when the response from this function is false (no results) it will trigger every page load, making 5 API requests.

    I don’t know if this is by design so it’s continually checking for detached subscriptions but this is slowing down the admin panel.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moses M. (woo-hc)

    (@mosesmedh)

    11 months, 2 weeks ago

    Hi @redwiregareth,

    Thank you for bringing this up — we truly understand how a slow-loading admin area can impact your workflow and cause frustration, especially with repeated attempts to connect to api.stripe.com.

    The good news is that this is a known issue, and our team is already aware of it. You can follow the conversation here: GitHub Issue #4270.

    Our developers are actively working on a fix. In the meantime, you might also find this update helpful: GitHub Pull Request #4323.

    We really appreciate your patience, and if you have any further questions or concerns, please don’t hesitate to reach out.

    Thread Starter redwiregareth

    (@redwiregareth)

    11 months, 2 weeks ago

    Thanks for the reply, for the time being I’ve disabled this function so that my client can use the admin panel.

    By deactivating this function it won’t affect taking payments will it?

    Mahfuzur Rahman

    (@mahfuzurwp)

    11 months, 2 weeks ago

    Hi @redwiregareth,

    That makes sense, thanks for the update.

    Disabling that function shouldn’t affect payment processing directly, but it might prevent the plugin from detecting and managing detached Stripe subscriptions, which could lead to inconsistencies over time.

    As a more stable workaround, you can consider downgrading the WooCommerce Stripe Gateway plugin to version 9.4.1, which doesn’t include the behavior you’re seeing. You can find previous versions here:

    https://wordpress.org/plugins/woocommerce-gateway-stripe/advanced/

    Thank you.

    Thread Starter redwiregareth

    (@redwiregareth)

    11 months, 2 weeks ago

    Thank you.

    I believe said this issue has been acknowledge by the team and a fix will be implemented in future versions?

    Plugin Support LovingBro (woo-hc)

    (@lovingbro)

    11 months, 2 weeks ago

    Hi @redwiregareth,

    Yes, you’re absolutely right—the issue has been acknowledged by the development team and a fix was planned for a future release.

    It looks like that fix has already been included in the latest update released just a few hours ago on May 17, 2025. You can find the changelog confirming the update here: https://wordpress.org/plugins/woocommerce-gateway-stripe/#developers

    Please check your plugins page for the Stripe Gateway version 9.5.1 update and apply it. That should resolve the repeated get_some_detached_subscriptions() calls that were slowing down your admin panel.

    Please let us know if the issue clears up after updating.

Viewing 5 replies - 1 through 5 (of 5 total)

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