Fraudulent E-mails from “Lisa”

  • Resolved maximehenx

    (@maximehenx)


    5 years, 6 months ago

    I’ve been receiving fraudulent e-mails from a certain [ name and email deleted ] asking me to pay for this pluggin:

    [ Email deleted too ]

    What do you say?
    ———————————————————————————–
    Since it’s stated repeatedly everywhere that the pluggin is free, this has to be a scam. Posting this here so you can do something about it, and to warn other people NOT to send money if you receive that type of fraudulent e-mail.

    • This topic was modified 5 years, 6 months ago by Jan Dembowski.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor trinityaudio

    (@trinityaudio)

    5 years, 6 months ago

    Hello!

    Thank you for using Trinity Audio and for reaching out.

    The Trinity Audio plugin is indeed free, but as mentioned, with limits. In case where a publisher is generating more than the assigned credit, new posted content will not have the audio player. The already-generated posts will always have the audio player (as long as it is enabled) though.

    For that reason Lisa reached out to you as she offer you the option to move to a paid plan with more credits.

    I truly apologize that it was not clear and we will work internally to make sure our messages and plugin description are clearer.

    Best regards,
    Trinity Audio

    • This reply was modified 5 years, 6 months ago by trinityaudio.
    Thread Starter maximehenx

    (@maximehenx)

    5 years, 6 months ago

    I see, so you’re basically lying to people by telling them that the plugin is free. Nowhere is there any mention of paying anything; FREE is FREE. It says so in your plugin description (in capital letters on top of that) AND in your video. You’re being intentionally dishonest and misleading about it. Shame on you.

    Furthermore, by trying to reply to the e-mail, I received another fraudulent e-mail from [ email deleted ] asking me send them sensitive information about my account. Something is definitely fishy here and I’m going to dig deeper into this.

    To anyone reading this: do NOT send these people money. They are either manipulating you on purpose, or scamming you. I also have a suspicion that they are not who they appear to be. So much for Trinity Audio.

    • This reply was modified 5 years, 6 months ago by Jan Dembowski.
    Plugin Contributor trinityaudio

    (@trinityaudio)

    5 years, 6 months ago

    Hello @maximehenx

    Clearly there was a misunderstanding here, we apologize for it, and we will take action from our end to avoid these issues for future reference.

    As far as we know, The follow up email with the request for sensitive details you mentioned, was not sent from us and is something we will look further into. Please forward us that correspondence. Here are the contact details of Tom, our WP Operations Manager, who will be able to offer further assistance:

    tom@trinityaudio.ai

    Please allow us to restore your faith. Again, We apologize for any confusion, and as a result we will look to clarify this issue for future reference.

    Thanks

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 6 months ago

    @maximehenx I’m closing this topic and I have archived your review.

    Do not use these forums to attack people. If you need volunteer support from this developer then ask for support. This isn’t a support request. From the very first sentence you are making an attack.

    If you are being sent unsolicited email from this plugin developer then you can report that to the plugins team via plugins[at]wordpress.org

    • This reply was modified 5 years, 6 months ago by Jan Dembowski.
Viewing 4 replies - 1 through 4 (of 4 total)

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