Forms are missing

  • Resolved marzren

    (@marzren)


    3 years, 5 months ago

    I am having trouble finding a workaround for all my missing forms.

    The recent change I’ve made was to change DNS hosts to Cloudflare in the hopes that my site would work faster. However, website visitors tell me that my forms are not showing up.

    It shows up when I access it from this link https://marz.today/custom-washi-tape/?nocache=1

    I tried sharing the link with visitors but they tell me that the form won’t load on their end.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    3 years, 5 months ago

    Hi @marzren

    Sorry to hear you are having this issue.

    I can see some JavaScript errors when we access the page from a regular URL which doesn’t happen when we access without no caching:

    https://monosnap.com/file/50v64rry3GjskDyOWDEsBC67tJSA0g

    This indicates that Cloudflare or an Optimization plugin is causing the issue, can you try to clear all caches and check your optimization plugin? Make sure to exclude the jQuery-core file from optimization to prevent some issues.

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Thread Starter marzren

    (@marzren)

    3 years, 5 months ago

    Hi Patrick,

    I’ve disabled the Cloudflare app and cleared my cache with no improvement. Am I missing something?

    Plugin Support Laura – WPMU DEV Support

    (@wpmudev-support8)

    3 years, 5 months ago

    Hi @marzren

    I visited the site again and I can also see those JS errors.

    It seems that most of JS assets are served from yet another CDN and I’m not sure if there’s any additional optimization/caching plugin but I suppose there is.

    I have some additional questions then:

    1. are you hosting the site with WordPress.com or with different host but you are using Jetpack plugin?

    2. If it’s different host than WordPress.com but you are using Jetpack, can you check in it’s “Performance” settings if there’s an option enabled to speed up loading of JS/CSS (or, otherwise, “static files”) and if so – disable it, clear all caches (including ClouFlare) and check site again?

    3. If above is not the case or doesn’t help – what other plugins exactly are you using for caching and JS optimization on site?

    Kind regards,
    Adam

    Thread Starter marzren

    (@marzren)

    3 years, 5 months ago

    Hello Adam,

    My site runs on WordPress with a different host.

    I am using Jetpack but there is no “speed up loading of JS/CSS” in the options. I’ve disabled all optimization apps to see what might have caused it.
    Here’s a Screenshot of what I am seeing.

    The forms have already started to show with Jetpack and Asset CleanUp: Page Speed Booster plug-ins activated though. I initially had Cloudflare and Asset CleanUp: Page Speed Booster but these are all disabled until I figure out what’s causing issues.

    Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    3 years, 5 months ago

    Hi @marzren,

    I hope you are doing well today!

    Please try enabling Load form using AJAX and Prevent page caching on form pages options under Edit Form->Behavior->Rendering
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#rendering

    Kind regards,
    Zafer

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    3 years, 5 months ago

    Hello @marzren ,

    We haven’t heard from you for a week now, so it looks like you don’t have any more questions for us.

    Feel free to re-open this ticket if
    needed.

    Kind regards
    Kasia

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Forms are missing’ is closed to new replies.