Forgot Password Reset Error

Viewing 4 replies - 1 through 4 (of 4 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    6 years, 1 month ago

    Hi @creativcompass,

    When you get a chance, could you please share which Lost Password form you’re using, is it WordPress default lost password form? Are you using constants to secure your SMTP credentials?

    Thanks, and please let me know.

    Thread Starter robocoder

    (@creativcompass)

    6 years, 1 month ago

    Hi Sanjeev,

    I’m using the default lost password form. The configuration of WP Mail SMTP I’m using is Other SMTP, with TLS encryption and Authentication.

    For constants, I think you’re referring to settings in wp-config? In the config, the WPMS_ON is set to true and WPMS_SMTP_PASS is set.

    Thread Starter robocoder

    (@creativcompass)

    6 years, 1 month ago

    Hi Sanjeev,

    Just an update. I removed the constants from wp-config and it seems that solved the issue. Is there a reason why the same credentials don’t work in the wp-config but they do in the WP Mail SMTP settings?

    Sanjeev Aryal

    (@sanzeeb3)

    6 years, 1 month ago

    Hi @creativcompass,

    We have some reports over the reset password email while using other SMTP with constants. Unfortunately, we are not able to reproduce the issue, but we are investing in the issue.

    I apologize for any inconvenience caused by this in the meantime.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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