Hi @johana1223,
Thank you so much for reaching out, and I sincerely apologize for the inconvenience you’re experiencing with the product filter on the category archive layout.
We’ve identified the issue at the primary level, and our development team is currently working on a fix. This will be addressed in the next release.
If you’d prefer to get a solution earlier, please feel free to open a support ticket on our website. Our development team will be happy to assist you directly.
Support Ticket center: https://woolentor.com/contact/
Best regards,
Zenaul Islam
Hello, thanks for your quick response I’ll stay tuned then.
Have a good week 🙂
Hi @johana1223 ,
Thank you for your patience! The issue has now been resolved. Please go ahead and update the plugin at your convenience and let us know how it works for you.
If you encounter any further issues or have any questions, don’t hesitate to reach out—we’re always here to help.
Wishing you a great week as well! 😊
Best regards,
Zenaul Islam
Hello, thanks for the help. I really appreciate it. We were testing the filter in the store and two issues occurred. The first issue occurred when filtering by product size. We sell different ring sizes in our store. The issue occurred when selecting size 1 and size 2 in the filter. When trying to deselect size 2, the size that was deselected was the previous size, which in this case was size 1. The second issue occurred in another different category, also with the size filter. What happened was that when selecting any size, such as 1, 2, 3, 4, or 5, all products from another category appeared in the filter results. I don’t know if it’s because the attribute being filtered is the same as the one from the other category? and it is not filtering the specific attribute of that category that we tested. It’s worth noting that the variations are the same as in other categories.
Could you please guide us on how to resolve this issue?
Thank you.
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This reply was modified 10 months, 3 weeks ago by
johana1223.
Hi @johana1223
Thank you for sharing the details. We understand your concern. The filter is designed to search for products based on the selected attribute across the entire store, rather than limiting the search to the current category only. This is intentional to ensure that if a category doesn’t have products with the selected attribute, the customer can still see available products from other categories that match the filter.
However, we understand that in some cases, you may want the filter to apply only within the current category. Please let us know if you’d like us to adjust the filter behavior to limit results to the category being viewed.
Thank you.
Hello, it would be a great help if you could help us ensure the filter only returns results in the current category.
Thank you for your support.
Hello, thank you for confirming.
We will discuss this with our development team, taking into consideration our existing users who currently rely on the filter’s default behavior.
If it possible to add this feature then we will do our best to include this feature in the next release.
Hello, thanks I will wait the update.
Hello, I just wanted to know the status of our query and also see if you can help us please with the bug of selecting and deselecting the ring size since we couldn´t clear that aspect.
Thanks for the support
Hi,
At the moment, implementing this is quite challenging because our existing users prefer to see all categories and attributes. This allows them to explore products from other categories or attributes as well. If we limit the filters to only show attributes and products relevant to the current category, filters that don’t match any products would return no results — which could lead to customer confusion.
That said, we’ll definitely give this more thought to see if we can come up with a better solution. However, we’re currently unable to commit to a specific timeline for this.
Also, we’re not entirely clear about the issue with the ring size. Could you please clarify exactly what you mean regarding the selection and deselection of the ring size?
Thanks
Hello, thank you for your prompt response we understand that you can’t commit to a specific timeframe, so please, we would like your advice so we can change the filtering of products to only give results from the current category even with some code placed by us — or you could help us a lot by making the archive title change dynamically depending on the filter results. This is because the archive title doesn’t match with the filtering results. We hope you can help us, as this is the last step we need to launch the website.
Kind regards
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This reply was modified 10 months, 1 week ago by johana1223.
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This reply was modified 10 months, 1 week ago by johana1223.
Hi @johana1223
Thank you for your message and for sharing the details.
We generally discourage directly modifying our plugin files, as any custom code added there would be removed automatically during future updates. Instead, we recommend implementing this functionality by modifying the main query through your child theme.
You can refer to this helpful discussion for guidance:
https://wordpress.stackexchange.com/questions/227845/custom-query-filter-not-working-on-woocommerce-category-page
Please note: Modifying the main query requires a solid understanding of WordPress query structures. If you’re not comfortable handling this yourself, feel free to reach out to our support team. They’ll be happy to assist you further:
https://woolentor.com/contact/
Hello, thanks for your help we appreciate it. Also we would like to know how could we hide the shop page from google search results and only show the archive pages. For example at searching on google: http://www.ourwebsite.com/shop appears all the products of the store and we don´t want that. What we want is only to show the archive pages. For example: http://www.ourwebsite.com/rings (rings = an archive page category) and do not show the results of http://www.ourwebsite.com/shop. If it is possible this, would it have any complication linked with woocommerce, elementor or your plugin?
Hi @johana1223
Regarding your question, the development aspect and Google search indexing are separate processes. Hiding the shop page from Google search results should not cause any issues with WooCommerce, Elementor, or our plugin. You simply need to ensure that only your desired pages (like your archive/category pages) are set up to be indexed, and the shop page is excluded.
As long as your important pages are properly structured and accessible on your site, you should have no problems with your ranking or functionality
