Fatal PHP error in version 1.2.2

Lucas Karpiuk
(@karpstrucking)

9 years, 7 months ago
Version 1.2.2 introduces some changes that cause fatal PHP errors due to files missing from the plugin.

The main plugin file canva.php now has two new require_once() calls that reference files that do not exist: /inc/canvaDatabase.php and /inc/canvaDatabaseTableDisplay.php
```
@@ -40,4 +51,8 @@ if ( ! defined( 'CANVA_BASENAME' ) ) {
 }

 // Load Canva
-require_once( CANVA_PATH . 'inc/media.php' );
\ No newline at end of file
+require_once CANVA_PATH . '/inc/canvaDatabase.php';
+
+require_once CANVA_PATH . '/inc/canvaDatabaseTableDisplay.php';
+
+require_once( CANVA_PATH . 'inc/media.php' );
```
https://wordpress.org/plugins/canva/

Viewing 10 replies - 1 through 10 (of 10 total)

farneldopet
(@farneldopet)

9 years, 7 months ago

Just updated the version of Canva plugin to version 1.2.2 and my site is down due to the fatal error below. How do I correct it?

site: http://www.farneldopet.com.br

Warning: require_once(/home/farnel/public_html/wp-content/plugins/canva//inc/canvaDatabase.php) [function.require-once]: failed to open stream: No such file or directory in /home/farnel/public_html/wp-content/plugins/canva/canva.php on line 54

Fatal error: require_once() [function.require]: Failed opening required ‘/home/farnel/public_html/wp-content/plugins/canva//inc/canvaDatabase.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/farnel/public_html/wp-content/plugins/canva/canva.php on line 54

Will Mayall
(@willmayall)

9 years, 7 months ago

Our site also gets the fatal error. We are in the process of restoring the previous version.
Thread Starter Lucas Karpiuk
(@karpstrucking)

9 years, 7 months ago
If your site is broken by this update:
1. Download a previous versioon here: https://wordpress.org/plugins/canva/developers/
2. Unzip the plugin to your local file system
3. Connect to your site via FTP
4. Navigate to the plugins folder, typically wp-content/plugins/
5. Upload the canva folder from your local file system to the server (note upload the folder itself, which will include all of the files)
minddigger
(@minddigger)

9 years, 7 months ago

The latest download of Canva plugin does still not work.
When you got the error, please start a FTP session to your website.
Goto wp-content/plugins
Delete the Canva plugin
Refresh your website

It’s a little bit odd there is no supportpage for this plug-in at canva.com

minddigger
(@minddigger)

9 years, 7 months ago

Still no answer from Canva developers about this issue….
On holyday or ……

farneldopet
(@farneldopet)

9 years, 7 months ago

I corrected the error via FTP, re installing the previous version.

I also contacted Canva via facebook, they answered my first message but then no further messages or solution for the issue.

It is very frustrating… Canve is not giving much attention to it…

brendanh
(@brendanh)

9 years, 7 months ago

Hi everyone,

We apologise for the problems you’ve encountered. We are working on getting a new version of the plugin out very soon.

Cheers,
-Brendan
(Canva)

minddigger
(@minddigger)

9 years, 7 months ago

Hi Brendan,
Nice of you guys to answer allthough this problem is detected about 2 weeks ago and I could not find any contact email from developers of the Canva plug-in to aware them about this issue. So it seems this support blog is the only way to send the message.
I see in the changelog of the plug-in : 1.2.3 Bugfix: missing files, but it’s still the buggy version 1.2.2 which is available.
Can you remove that version or prevent download of it, to prevent more users having issues about this version?

Plugin Author Canva
(@canva)

9 years, 7 months ago

Current version has been updated at 1.2.4.

Once again, apologies.

Let us know if you have any further issues or questions.

minddigger
(@minddigger)

9 years, 7 months ago

Thanks a lot! We will publish the good news for you!

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Fatal PHP error in version 1.2.2’ is closed to new replies.