Fatal error emails

  • Resolved Charles

    (@charlesrodmell)


    8 months, 3 weeks ago

    WordPress version 6.8.2
    Active theme: Astra (version 4.11.8)
    Current plugin: Meta pixel for WordPress (version 4.1.4)
    PHP version 8.1.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 174 of the file /public/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Exception/RequestException.php. Error message: Uncaught FacebookAds\Http\Exception\AuthorizationException: Error validating access token: Invalid session for app. Please use a valid token or ask the user to re-authenticate. in /public/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Exception/RequestException.php:174

    But when I login and check the plugin, it says it’s connected fine.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Marija

    (@marijastuntcoders)

    8 months, 3 weeks ago

    Hi @charlesrodmell – thanks for reaching out!

    Can you share your System Information (from Tools > Site Health > Info) to the official email – woosupport@meta.com , so that we can look into this issue further?

    Kind regards,
    Marija

    Thread Starter Charles

    (@charlesrodmell)

    8 months, 3 weeks ago

    Done. Cheers 🙂

    Plugin Support Marija

    (@marijastuntcoders)

    8 months, 2 weeks ago

    Hi @charlesrodmell ,

    Upon reviewing your System Information, we noticed you are using a couple of plugins (such as Solid Security Basic, or W3 Total Cache), that could be disrupting the connection – and therefore causing the fatal error message.

    However, as long as the site is intact and the plugin remains connected, this is nothing to worry about.

    Please let us know if there’s anything else we can assist you with.

    Kind regards,
    Marija

    webreturn10

    (@webreturn10)

    8 months, 1 week ago

    Hi @marijastuntcoders ,

    I’m getting the same error every single day. You say that there is nothing to worry about, but I would like to not receive those emails every day. Can you please fix the error?

    Plugin Support Marija

    (@marijastuntcoders)

    8 months, 1 week ago

    Hi @webreturn10 – can you open a new thread on the forum detailing your specific scenario, and send your System Information (from Tools > Site Health > Info) to the official email – woosupport@meta.com?

    Kind regards,
    Marija

    Thread Starter Charles

    (@charlesrodmell)

    8 months, 1 week ago

    I’m still getting these emails. Make it stop. “You are a using a security plugin or cache” isn’t a userful answer really – this is everyone that uses wordpress. If there’s an exclusion that needs adding to w3tc maybe?

Viewing 6 replies - 1 through 6 (of 6 total)

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