Hi,
Which web browser are you using, and which version?
Please try a different web browser – and then let me know if it worked (and what the different browser was).
Best wishes,
David
Thanks for the swift reply.
I was using Firefox 36
I’ve tried using Chrome and Safari, but with the same result.
This happens with the site hanvec21.fr. For another site there was no trouble (kanarvag.org).
David
Thanks – what version of WordPress is the site running?
If you turn on WP_DEBUG in your wp-config.php , and if you try again and then open the browser’s web developer console (Control-Shift-J, usually), then do any error messages appear?
David
I’m afraid there I have a problem. For the site in question (hanvec21.fr) I do not have access to the server. (It’s for that reason we are looking to migrate the site onto a different host). So I’m not sure how to access the config file without asking the guy running the server to intervene. I can do that, but he is slow, very slow.
Is there anything else I can try?
By the way – I installed your plugin on another site I’m in the process of migrating and it worked fine, using Firefox. I was able to upload the 3.9mb plugin from UpdraftPlus. Makes me wonder whether the problem is not server related.
Ah – if you’re wanting to migrate the site, then you can install the free version of UpdraftPlus on the source site; its only on the destination side that you need to install a paid version. If you do that, it should avoid the problem (i.e. install using the plugin installer in WordPress that can download directly from the WordPress plugins directory).
I also suspect it’s server-related – the 2Mb point is usually the first time that a chunk gets written to disk, so I suspect it may be file permissions.
