Plugin Support
MixHa
(@mixha)
Hello @igster ,
It looks like your site struggled with file extraction, most likely due to limited I/O speed.
We have prepared new beta version which includes new option, that will allow you to modify the calculated extraction limit and set smaller value, so your site should handle it well.
Please download and install this version on the website where you’re trying to restore your backup: https://backupbliss.com/downloads/plugins/bmi-betas/backup-backup-1.2.7.95.zip
Once you install it:
- Go to “Other options” section
- Find this option (and set the value there to 300): https://prnt.sc/hr13YkRTSa9s
- Save “Other options” section
- Force both processes to stop: https://prnt.sc/1trv1tm
After that, you can start restoration again using the same backup file.
Let me know if that resolves your issue 🙂
Thank you!
Thread Starter
igster
(@igster)
Hi there @mixha ,
Thank you for that. It worked! Well, mostly: the site migrated across, but I am getting the following error whenever I try to save anything: “There has been a critical error on this website. Please check your site admin email inbox for instructions.” I’m not sure what’s going on, really.
I noticed that version 1.2.8 of the plugin has been released. Should I try it with that on a clean install at the destination end?
Much thanks,
Igster
Plugin Author
iClyde
(@iclyde)
Hi @igster
If the issue is only caused when you’re trying to save anything, it may mean the issue is not caused by restoration, but rather something is different on that server compared to the one where backup was created.
For example, if you use some cache plugins (and similar), the issue may be caused by incorrect permissions inside WordPress root directory. In such case, validate permissions and adjust them for all directories, including uploads and upgrade dirs.
In any case it should be much easier to understand what’s going on when you enable debug mode in WordPress, to do that open wp-config.php file and set “WP_DEBUG” and “WP_DEBUG_DISPLAY” constants to “true”. That will display you path to file causing error which may give us hint what’s going on. You can share it with me as well (I.e. error message).
If you see the error in developer console of your browser, above WP_DEBUG should show you errors there as well – in POST/Ajax requests.
If you have debug.log it’s worth to check this file as well, to find some hints.
My assumption is that one plugin causes fatal error for POST requests, or your .htaccess, .user.ini migrated from previous server causes fatal error for these requests on new server, it’s fine to remove these files as well.
Let me know if that resolves your issue 🙂
Thank you!
Plugin Support
MixHa
(@mixha)
Hey @igster ,
We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.
Kind regards
