Hi @simo2606 !
Thank you for reaching out to us!
Could you try re-creating the plugin? It usually solves issues like this one.
To re-create the plugin, go to the “Advanced” menu and click the “Re-create” button to reset it. Then, in the “Free Widget Configurator” tab, follow the setup steps again to properly configure the plugin.
Let me know if you need further assistance!
Waiting for your reply,
Trustindex Support Team
Hi @liditrudex,
“Recreating the plugin” means remove all the settings and connect again to FB. This is not an option, please provide a proper solution to fix or at least to debug the problem.
Your plugin has a nice design and used to work fine, except these missing updates.
Hi @wbdv ,
Thanks for your input.
We understand that recreating the plugin may seem like a workaround, but in this case, it’s actually necessary — it performs a forced reset of the plugin, which clears any corrupted or outdated data that may be causing the issue. This process provides a clean reconnection with Facebook.
The setup only takes about 3–5 minutes, so it can be done fairly quickly and should help resolve the issue effectively.
Let us know if you need any help during the process — we’re here to assist.
Kind regards,
Cintia
Trustindex Support Team
Hello,
thank you for your suggestions, it worked.
