• Resolved alxhh

    (@alxhh)


    I tried to register a free license for a wordpress site twice, the key always gives me the following error if I try to enable it:

    Error Installing License
    An error occurred while installing your license key.
    Please try again. If the problem persists, please contact Wordfence Support

    Is there something wrong with the license system at the moment?

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @alxhh,

    Thank you for reaching out!

    Problems might arise if you attempt to install your license after 24 hours from generation and you will no longer be able to automatically install the Wordfence license key. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install your new Free Wordfence license. In those cases, you will need to manually copy and paste the key from the email to complete the activation of Wordfence Security.

    Aside from verifying that you did not inadvertently copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. A Javascript conflict with another plugin could prevent the key verification from communicating with our servers.

    There are some additional troubleshooting steps here: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

    Please let me know if it still doesn’t work after trying those things.

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)

The topic ‘Errorous License’ is closed to new replies.