Error saving order

  • Resolved sarosuf

    (@lubimow)


    2 years ago

    An error occurs when placing an order: Error saving order ID 3329. Invalid login or password
    { “order”: { “refunds”: null }, “error”: {} }

    this appears as a note in the order card as well as in the Woo logs.
    Disabling all plugins does not solve the problem

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem – a11n

    (@shameemreza)

    2 years ago

    Hi @lubimow

    Are you currently using any user roles editor plugins? Is this issue occurring with the customer or admin user? Additionally, have you enabled or disabled guest checkout?

    For better assistance, can you provide screenshots showing the issue on your end? For screenshots, you may use https://snipboard.io. Please follow the instructions on that page and then paste the URL into this thread.

    Additionally, please can you share a copy of the following:

    • System Status Report: Navigate to WooCommerce → Status. Select Get System Report and then Download for Support.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

    Looking forward to hearing from you!

    anastas10s

    (@anastas10s)

    1 year, 11 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

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